Delmarva Power's bill pay methods and where to start

Delmarva Power, which serves parts of Delaware, Maryland, and Virginia, offers three main ways to pay your bill: through their online account portal, by phone with an automated system or representative, or by mailing a check. The fastest and most direct route is their website or mobile app, where you can pay when ready and see your payment post within one business day. Phone and mail payments take longer — phone payments process in one to two business days, and mailed checks can take a week or more depending on postal delivery and processing time at their payment center.

Your bill itself arrives either by mail or email, depending on what you selected when you opened your account. The account number appears on every bill and is the piece of information you will need for any payment method. If you have not yet set up an online account, you can create one using your account number and service address, which takes about five minutes.

Key Takeaways

  • Delmarva Power's website and mobile app let you pay when ready and see your payment reflected within one business day.
  • Phone payments go through an automated system or a live representative and take one to two business days to post.
  • Mailed checks should include your account number and take a week or longer to clear, so mail early if your due date is near.
  • Setting up automatic recurring payments through your online account prevents missed due dates and requires only your account number and bank details.
  • Late fees explore if payment is not received by the due date shown on your bill, regardless of when you initiated the payment.

Paying online through your Delmarva Power account

Log into your account at delmarva.com using your account number and password. If you do not have an online account yet, select "Register" and enter your account number and service address. Once logged in, look for "Pay My Bill" or "Make a Payment" — the exact wording varies slightly depending on whether you are using the website or the mobile app, but both are in the main menu.

You will be asked to choose a payment amount (you can pay the full bill, a partial amount, or a different sum), select a payment date, and enter your bank account or debit card information. Delmarva Power accepts payments from checking and savings accounts via ACH transfer, as well as Visa, Mastercard, Discover, and American Express. There is no fee for ACH bank transfers, but credit and debit card payments carry a fee — typically 2.5% to 3% of the payment amount, though the exact percentage is shown before you confirm.

Once you submit, you will receive a confirmation number on screen and by email. The payment posts to your account within one business day. If you need to cancel or change a payment before it processes, you can do so through your account dashboard, but only if the payment date has not yet arrived.

Paying by phone with Delmarva Power

Call Delmarva Power's automated payment line at 1-800-375-3500. The system will ask for your account number and will guide you through selecting a payment amount and date. You can pay with a bank account or debit card through this automated line. If you prefer to speak with a representative, press the option to transfer to a live agent, though wait times vary depending on call volume.

Payments made by phone take one to two business days to post to your account. You will receive a confirmation number at the end of the call. Keep this number for your records in case you need to reference the payment later. If you call during business hours (typically Monday through Friday, 7 a.m. to 7 p.m. Eastern time), a representative can answer questions about your bill or account in addition to processing your payment.

Mailing a check to Delmarva Power

Write your check to "Delmarva Power" and include your account number on the check itself — write it in the memo line or on the back. Mail your check to the address shown on your bill under "Payment Address" or "Mail Payment To." This address differs from Delmarva Power's main office address, so use only the address printed on your bill to may support your payment reaches the right processing center.

Mailed payments take seven to ten business days or longer to clear, depending on postal delivery and the processing center's workload. The due date on your bill is the date by which Delmarva Power must receive your payment, not the date you mail it. If your due date is fewer than ten days away, mailing a check is risky — use online or phone payment instead. Late fees explore if payment is not received by the due date, even if you mailed the check on time.

Setting up automatic recurring payments

Both the website and phone line allow you to set up automatic payments that deduct money from your bank account on a date you choose each month. Log into your online account, select "Manage Autopay" or "Set Up Automatic Payments," and choose whether to pay the full bill amount or a fixed dollar amount each month. You can change or cancel automatic payments at any time through your account dashboard.

Automatic payments are deducted via ACH transfer, so there is no credit card fee. This method is useful if you want to avoid late fees or straightforward prefer not to think about the bill each month. You can still log in and make additional payments if your usage is higher than usual in a given month.

What to do if you cannot pay by the due date

Contact Delmarva Power before your due date if you know you will miss it. Call 1-800-375-3500 and ask about a payment arrangement or extension. Delmarva Power may be able to extend your due date by a few days or set up a plan to split your bill into smaller payments over several weeks. These arrangements are not may provide, but asking before you miss the date gives you a better chance of avoiding a late fee or service disconnection.

If your bill is already past due, you can still call to discuss options. Some states have rules that prevent when ready disconnection for nonpayment, and Delmarva Power is required to follow those rules. In Delaware, Maryland, and Virginia, the rules vary, so ask what protections explore to your account.

Understanding your bill and due date

Your Delmarva Power bill shows the amount due, the due date, and the payment address. The due date is typically 20 to 25 days after the bill is issued. Your bill also shows your account number, which you will need for any payment method. If you receive your bill by mail, it may take a few days to arrive, so plan to pay within a week of receiving it to avoid rushing near the due date.

If you switch to paperless billing through your online account, you will receive an email notification when your bill is ready to view. This gives you more control over when you see the bill and can help you avoid missing a due date because the paper bill was delayed in the mail.

Frequently Asked Questions

Is there a fee to pay my Delmarva Power bill online?

No fee applies if you pay with a bank account via ACH transfer. Credit and debit card payments carry a fee of roughly 2.5% to 3% of the payment amount. The exact fee is shown on the payment screen before you confirm, so you can see the total cost before you commit.

How long does it take for my payment to show up on my account?

Online and automatic payments post within one business day. Phone payments take one to two business days. Mailed checks take seven to ten business days or longer. The due date on your bill is when Delmarva Power must receive the payment, not when you send it, so plan accordingly.

Can I pay someone else's Delmarva Power bill?

Yes, if you have their account number and authorization. You can pay online or by phone using their account number. If you are a family member or authorized user on the account, you can also set up your own online login. Contact Delmarva Power if you need to add someone to the account or grant payment authority.

What happens if I miss my due date?

A late fee is added to your next bill. If you continue to miss payments, Delmarva Power may disconnect your service. Call before your due date to ask about a payment arrangement or extension. Delmarva Power is required to follow state rules about notice and timing before disconnection, which vary by state.

Can I change my payment date or cancel automatic payments?

Yes. Log into your online account and select "Manage Autopay" to change the payment date or cancel automatic payments. Changes take effect within one to two business days. You can also call 1-800-375-3500 to make changes over the phone.