What Delmarva Bill Pay is and how to use it
Delmarva Power (officially Delmarva Power & Light Co.) serves customers in Delaware, Maryland, and Virginia. Their bill pay system lets you pay your electric or natural gas bill online through their website, by phone, by mail, or in person at authorized payment locations. You do not have to use their online system — you can mail a check or pay at a walk-in location if you prefer.
The online portal is the fastest route if you want to avoid mail delays or phone hold times. You can set up a one-time payment or recurring automatic payments. If you choose automatic payments, Delmarva will withdraw money from your bank account on a date you select, usually around your bill due date.
Delmarva also offers budget billing, which spreads your yearly costs into equal monthly payments so your bill does not spike in winter or summer. That is a separate program from bill pay itself, but it works alongside whichever payment method you choose.
Key Takeaways
- You can pay online through Delmarva's website, by phone at 1-800-375-3500, by mail, or at authorized payment locations in Delaware, Maryland, and Virginia.
- Online payments usually post within one business day, while mailed checks take seven to ten business days to reach Delmarva's office.
- Setting up automatic payments removes the need to remember your due date, but you can cancel or change the amount at any time.
- If you are behind on your bill, contact Delmarva directly before your account is disconnected — they have hardship programs and payment plans for customers in financial difficulty.
Paying online through your Delmarva account
To pay online, go to Delmarva's website and log into your account. If you do not have an online account yet, you can create one using your account number (found on your bill) and your service address. Once you are logged in, look for the "Pay My Bill" or "Make a Payment" option — the exact wording varies slightly by region.
You will enter the amount you want to pay and choose your payment date. Delmarva accepts payments from a checking or savings account (ACH transfer) or a debit card. Credit card payments are not accepted online. If you pay from a bank account, there is no fee. Debit card payments may carry a small fee depending on your card issuer.
After you submit your payment, you will see a confirmation number. Write this down or take a screenshot. Online payments typically post to your account within one business day, though Delmarva recommends allowing two business days before your due date to be safe.
Paying by phone or mail
To pay by phone, call Delmarva at 1-800-375-3500. Have your account number and payment method ready. A representative will process your payment over the phone. Phone payments are usually posted the same day or the next business day. There is no fee for paying by phone.
To pay by mail, write a check or money order payable to Delmarva Power. Include your account number on the check. Mail it to the address shown on your bill — this address changes depending on which region you are in (Delaware, Maryland, or Virginia). Mailed payments take seven to ten business days to arrive and post, so send your payment at least ten days before your due date to avoid a late fee.
You can also pay in person at authorized payment locations. These include some grocery stores, pharmacies, and check-cashing services in Delmarva's service area. Ask Delmarva for a list of nearby locations, or check their website for a payment location finder.
Setting up automatic payments
Automatic payments (also called autopay) withdraw money from your bank account on a date you choose each month. To set this up, log into your online account and look for "Automatic Payments" or "Recurring Payments." You will enter your bank account information and select the date you want the payment to come out — usually around your bill due date.
Automatic payments are free and remove the risk of forgetting to pay. If your bill amount changes month to month (as it does for most customers), Delmarva will deduct whatever you owe that month. You can change or cancel automatic payments at any time through your online account or by calling customer service.
If you are worried about overdrafting your account, you can set up automatic payments for a fixed amount instead of your full bill. This way you control exactly how much comes out each month. You would then pay any remaining balance separately when you receive your bill.
What to do if you cannot pay your bill on time
If you are behind on your bill or know you will miss your due date, contact Delmarva before your account is disconnected. Call 1-800-375-3500 and explain your situation. Delmarva has hardship programs for customers facing financial difficulty, including extended payment plans and bill forgiveness in some cases.
If you receive a disconnection notice, you typically have a grace period (usually five to ten days depending on your state) to make a payment or contact Delmarva about a plan. Acting quickly gives you more options. Some states also have utility information programs that can help pay part or all of your bill if you meet income requirements — ask Delmarva if they can refer you to local resources.
Budget billing can also help if your problem is that bills are too high in certain months. This spreads your yearly costs evenly, so you pay the same amount each month. You can ask about this when you call about a payment plan.
Understanding your bill and due dates
Your Delmarva bill shows your account number, service address, current charges, any balance from the previous month, and your due date. The due date is usually 20 to 25 days after your bill is mailed. If your due date falls on a weekend or holiday, payment is due the next business day.
Late fees explore if your payment is not received by the due date. The amount varies by state and by how late the payment is. If you pay online or by phone, the payment posts the same day or next business day, so you have a small window to avoid a late fee even if you pay close to the important date. Mailed payments take much longer, so mail early if you are cutting it close.
If you have questions about a specific charge on your bill, call Delmarva's customer service. They can explain what each line item means and whether you can dispute it. Do not skip paying while you wait for an explanation — continue making payments to avoid disconnection.
Frequently Asked Questions
Can I pay my Delmarva bill with a credit card online?
No. Delmarva's online payment system accepts bank account transfers (ACH) and debit cards only. Credit cards are not accepted. If you want to pay with a credit card, you would need to call customer service and ask if they can process it over the phone, though this is not may provide.
How long does it take for my payment to show up on my account?
Online and phone payments usually post within one business day. Mailed checks take seven to ten business days. If you are paying close to your due date, use online or phone payment to avoid late fees. Delmarva recommends allowing two business days before your due date for online payments to be safe.
What happens if I set up automatic payments but my bill is higher than usual?
Automatic payments deduct whatever you owe that month, so if your bill is higher, the automatic payment will be higher too. You can log into your account and see the amount before it is withdrawn. If you want to pay a fixed amount instead, you can change your autopay settings to a specific dollar amount and pay any remaining balance separately.
Can I pay someone else's Delmarva bill?
Yes, but you will need their account number and permission. You can pay online using their account number, or by phone or mail. If you are paying regularly on someone else's behalf, ask Delmarva if you can be added as an authorized payer on the account so you do not need their permission each time.
What if I overpay my bill?
If you pay more than you owe, Delmarva will credit the extra amount to your next bill. You can also request a refund by calling customer service, though this takes longer than letting the credit roll forward to your next month's bill.