How to pay your Cricket bill
Cricket Wireless lets you pay your bill through their website, mobile app, by phone, or in person at a Cricket store. The fastest route is usually the website or app — you can pay in minutes without waiting on hold. If you prefer to speak with someone, you can call Cricket's customer service line and a representative will process the payment over the phone.
You'll need your account number or the phone number associated with your account, plus your payment method (debit card, credit card, or bank account). Payment typically posts within one business day, though the exact timing depends on your payment method and when you submit it.
Key Takeaways
- You can pay through Cricket's website, mobile app, by calling 1-844-839-9969, or at a physical Cricket store location.
- Online and app payments usually process within one business day, while phone payments may take slightly longer depending on the time of day you call.
- You'll need your account number or the phone number on your account, plus a debit card, credit card, or bank account information.
- Setting up automatic payments through the Cricket website or app prevents late payments and removes the need to pay manually each month.
Paying through the Cricket website
Go to cricketwireless.com and look for the "Pay My Bill" or "Billing" section, usually found in the top navigation menu or under your account. Sign in with your Cricket username and password. If you don't have an online account yet, you can create one by entering your phone number and account number.
Once you're logged in, select the account you want to pay and enter your payment amount. You can pay your full balance or a partial amount. Choose your payment method — debit card, credit card, or bank account — and enter the details. Review the information and confirm the payment. You'll receive a confirmation number on screen and by email.
Paying through the Cricket mobile app
read the Cricket Wireless app from the Apple App Store or Google Play Store. Open the app and sign in with your Cricket username and password, or create an account if you're a new user. Tap "Pay My Bill" or the billing section.
Select your account, enter the amount you want to pay, and choose your payment method. The app works the same way as the website — you can pay with a debit card, credit card, or bank account. Confirm your payment and you'll see a confirmation number. The app also lets you view your current balance, due date, and payment history in one place.
Paying by phone
Call Cricket customer service at 1-844-839-9969. Have your account number or the phone number on your account ready, along with your payment method. A representative will pull up your account, tell you your current balance and due date, and walk you through the payment process.
Phone payments work with debit cards, credit cards, and bank accounts. The representative will ask for your payment amount and card or account details, then process the payment while you're on the call. You'll receive a confirmation number. This method takes longer than online or app payment because you're waiting on hold and speaking with someone, but it's useful if you have questions about your bill or account.
Paying in person at a Cricket store
You can walk into any Cricket Wireless store location and pay your bill in cash, debit card, or credit card. The staff member will look up your account using your phone number or account number and process the payment at the register. This is the only method that accepts cash payments.
Store hours and locations vary, so check cricketwireless.com or call ahead to confirm your nearest store is open. In-person payments may take a few minutes longer than online payment because of the time needed to process the transaction at the register, but you'll have a receipt in hand when ready.
Setting up automatic payments
Automatic payments remove the need to pay manually each month. Go to your Cricket account online or in the app, find the "Autopay" or "Automatic Payment" section, and enter your payment method. You can choose to pay your full bill automatically on a set date each month, or you can set a specific amount.
Once autopay is turned on, Cricket will charge your card or bank account on the date you choose — usually a few days before your bill is due. You can change or cancel autopay at any time through your account settings. If you set autopay but your payment method expires or is declined, Cricket will send you a notice asking you to update it.
What to do if your payment doesn't go through
If your payment is declined, check that your card or bank account information is correct and that you have enough funds available. Some banks flag payments to wireless companies as suspicious, so contact your bank to make sure they're not blocking the transaction. Try again with a different payment method if the first one doesn't work.
If you've tried multiple times and still can't pay online, call Cricket customer service at 1-844-839-9969 and ask them to process the payment by phone instead. They can also tell you if there's a hold on your account or if there's a technical issue preventing the payment from going through. If your bill is overdue, paying as soon as possible will prevent service suspension.
Frequently Asked Questions
How long does it take for a Cricket payment to show up on my account?
Online and app payments usually post within one business day. Phone and in-person payments may post the same day or the next business day, depending on when you pay and how Cricket processes it. You'll see a confirmation number when ready after payment, even if the balance hasn't updated yet on your account.
Can I pay someone else's Cricket bill?
You can pay a bill if you have the account number or phone number associated with the account. You don't need to be the account holder to make a payment. However, if you want to set up automatic payments or make changes to the account, you'll need the account holder's username and password or permission to access the account.
What happens if I pay late?
Cricket typically allows a grace period before charging a late fee, though the exact number of days depends on your account. If your payment is significantly overdue, Cricket may suspend your service. Paying as soon as you realize you're late will prevent suspension. Contact Cricket customer service if you need to discuss a payment arrangement.
Can I set up automatic payments with a bank account instead of a card?
Yes. When you set up autopay, you can choose to pay from a checking or savings account using your routing and account number. Bank account payments may take slightly longer to process than card payments, but they work the same way once set up.
Is there a fee to pay my Cricket bill online?
No. Cricket does not charge a fee for paying your bill through their website, app, by phone, or in person at a store. All payment methods are free to use.