ConEd's Online Payment Portal

ConEd customers can pay their electricity or gas bill through the company's website without calling or visiting a payment center. You log in with your account number and password, choose a payment date, and submit the amount due. The payment posts to your account within one to two business days.

ConEd's online portal is available 24 hours a day, seven days a week. You can pay from any device with internet access — computer, tablet, or phone. The system accepts bank account transfers (ACH) and debit or credit cards, though card payments may include a processing fee.

Before you start, have your ConEd bill or account number ready. You will also need online access to your bank account if you plan to pay by bank transfer, since you will need to provide your routing and account numbers.

Key Takeaways

  • Log into your ConEd account at coned.com using your account number and password to reach the payment portal.
  • You can pay by bank transfer (ACH) at no extra cost, or by debit or credit card, which may charge a fee depending on your card type.
  • Payments by bank transfer typically post within one to two business days; card payments may process faster.
  • You can set up a one-time payment or enroll in automatic monthly payments so you never miss a due date.
  • If you do not have an online account yet, you will need to register using your account number and service address before you can pay.

Step-by-Step: Making a One-Time Payment

Start by going to coned.com and clicking the "Pay My Bill" or "Log In" link at the top of the page. Enter your account number (found on your bill) and your password. If you have not set up an online account before, you will see a "Register" option instead — click that and follow the prompts to create a username and password using your account number and service address.

Once you are logged in, look for "Make a Payment" or "Pay Now" on your dashboard. The system will show your current balance and due date. Enter the amount you want to pay — you can pay the full balance, a partial amount, or more than you owe. Choose your payment method: bank account (ACH) or card. If you choose ACH, enter your routing number and account number. If you choose a card, enter the card number, expiration date, and CVV.

Select your payment date. If you pay by bank transfer, you can usually schedule the payment for today or any day in the next 30 days. Card payments typically process the same day or next business day. Review the details one more time, then click "Submit" or "Confirm Payment." You will see a confirmation number on screen — write it down or take a screenshot for your records.

Setting Up Automatic Monthly Payments

If you want ConEd to withdraw your bill amount automatically each month, you can enroll in automatic payments through the same online portal. Log in, find the "Billing" or "Account Settings" section, and look for "Automatic Payments" or "Recurring Payments." Click to enroll.

Choose whether you want to pay the full bill amount each month or a fixed dollar amount you set yourself. Select your payment method — bank account (ACH) is usually free, while card payments may charge a fee. Enter your payment details and choose the day of the month you want the payment to come out. Most customers choose a date shortly after their bill arrives, so the payment goes through before the due date.

Once you enroll, ConEd will deduct the payment automatically on that date each month. You can log back in anytime to change the amount, payment method, or date, or to pause or cancel automatic payments. Even with automatic payments on, you can still make extra payments manually if you want to pay down your balance faster.

Payment Methods and Fees

ConEd accepts two main payment methods through its online portal: bank account transfer (ACH) and debit or credit card. Bank transfers are free and take one to two business days to post. Card payments may include a processing fee — the amount depends on whether you use a debit card, standard credit card, or rewards credit card. ConEd's website will show you the exact fee before you confirm the payment.

If you want to avoid card fees, use a bank transfer. You will need your routing number (the nine-digit code at the bottom left of your checks) and your account number (the longer number next to it). If you do not have checks, you can find your routing number by calling your bank or logging into your online banking portal.

Some customers use a credit card to earn rewards points, and they decide the fee is worth it. Others prefer the free bank transfer route. The choice is yours — just know the fee before you submit the payment.

What to Do If You Forget Your Password

If you cannot remember your ConEd online password, click "Forgot Password" on the login page. ConEd will ask for your account number and the email address or phone number associated with your account. You will receive a link or code to reset your password — check your email or text messages within a few minutes.

Click the reset link or enter the code on ConEd's website, then create a new password. Make sure your new password is at least eight characters long and includes a mix of letters, numbers, and symbols — this makes it harder for someone else to guess. Once you have set your new password, log back in and try to pay your bill.

If you do not receive a reset email or text within 10 minutes, check your spam or junk folder. If you still cannot reset your password, call ConEd's customer service line (the number is on your bill) and a representative can help you regain access to your account.

Timing and When Your Payment Posts

The time it takes for your payment to show up on your ConEd account depends on your payment method. Bank transfers (ACH) usually post within one to two business days. If you schedule a payment for a weekend or holiday, it will post on the next business day. Card payments often post faster — sometimes the same day, sometimes the next business day — but this varies by card issuer.

If your bill is due on a specific date and you are cutting it close, pay by card to reduce the risk of a late payment. If you have a few days to spare, a free bank transfer works fine. ConEd's online portal will tell you the expected posting date before you confirm, so you can make an informed choice.

Keep in mind that paying online does not stop a late fee if your payment does not post by the due date. If your bill is already past due, call ConEd before you pay to ask whether a late fee has been added and whether it can be waived. Some customers may have access to for payment plans or hardship programs if they are behind.

Troubleshooting Common Payment Problems

If your payment is rejected, the most common reason is incorrect bank account or routing information. Double-check both numbers against your checks or your bank's website. If you entered a card number wrong, try again with the correct number. If the system says your card was declined, contact your card issuer — they may have blocked the payment for security reasons, or your card may be expired or over its limit.

If you see a payment on your ConEd account that you did not make, or if a payment you submitted does not appear after the expected posting date, log into your account and look at your payment history. You can see the status of every payment you have made — pending, posted, or failed. If a payment shows as failed, you will need to submit it again. If it shows as pending but the posting date has passed, contact ConEd's customer service to investigate.

Some customers have trouble logging in because they registered with an email address they no longer use. If you cannot remember which email you used, call ConEd and provide your account number and service address. A representative can look up your account and help you update your email or reset your login information.

Frequently Asked Questions

Can I pay my ConEd bill without creating an online account?

Yes. You can pay by phone by calling the number on your bill, or you can visit a ConEd payment center in person. You can also mail a check to the address on your bill. Online payment is the fastest and most convenient option, but it is not the only way.

Is it safe to enter my bank account number on ConEd's website?

ConEd's website uses encryption to protect your information, the same technology banks use. Your bank account number is no more at risk on ConEd's site than it is when you write a check or give it to your employer for direct deposit. If you are still uncomfortable, you can pay by card instead, or pay by phone or mail.

What happens if I pay more than I owe?

ConEd will credit the extra amount to your account. The credit will reduce your next bill. If you move or close your account, ConEd can refund the credit to you, though you may need to request it in writing.

Can I cancel a payment after I submit it?

If your payment is still pending (has not posted yet), you may be able to cancel it through your online account. Log in, find your payment history, and look for a "Cancel" option next to the pending payment. If the payment has already posted, you cannot cancel it — you would need to contact ConEd to discuss a refund or credit.

Do I have to pay the full bill amount, or can I pay part of it?

You can pay any amount you choose — the full bill, a partial amount, or more than you owe. If you pay less than the full amount due, the unpaid balance will carry over to your next bill and may accrue a late fee if it is not paid by the due date. Paying the full amount by the due date keeps you in good standing.