How to pay ConEd directly
ConEd (Consolidated Edison) is the electric and gas utility that serves most of New York City and Westchester County. You can pay your bill through their website, by phone, by mail, or in person at a payment center. The method you choose depends on when you need to pay and whether you want to set up automatic payments.
The fastest way is through ConEd's website at conEd.com. Log in with your account number (on your bill) and a password you create, then choose to pay once or set up automatic monthly payments. If you pay online, the payment posts within one business day for bank account transfers and up to three business days for credit or debit card payments.
If you do not have internet access or prefer not to use it, you can call ConEd's automated payment line at 1-800-752-6633. You will need your account number and a bank account or card ready. Payments made by phone are processed the same day if you call before 8 p.m. Eastern time on a business day.
Key Takeaways
- ConEd's website (conEd.com) is the fastest way to pay and lets you set up automatic monthly payments so you never miss a due date.
- Paying by phone at 1-800-752-6633 takes the same time as online payment and works if you do not have internet or prefer speaking to an automated system.
- Mailing a check takes 7 to 10 business days to reach ConEd, so send it well before your due date to avoid a late fee.
- ConEd charges a fee for credit card payments made online or by phone, but bank account transfers are free.
- If you are behind on your bill, ConEd offers payment plans that spread what you owe across several months without penalty.
Paying by mail or in person
If you prefer to mail a check, write your account number on the check and send it to the address printed on your bill. Mail takes 7 to 10 business days to arrive, so send your payment at least two weeks before the due date. ConEd will not count a payment as on time until it arrives at their office, not when you mail it.
You can also pay in person at a ConEd payment center in Manhattan, the Bronx, Queens, or Westchester. Find the nearest location and hours on conEd.com under "Pay Your Bill." Payment centers accept cash, checks, and cards. Payments made in person are processed the same day.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date. On ConEd's website, you can set up a recurring monthly payment from your bank account at no charge. The payment will be deducted on the same day each month, usually around your bill's due date.
You can change or cancel automatic payments anytime through your online account. If you want to pause payments for a month, you can do that without penalty. If your bill amount varies (which it does with seasonal heating and cooling), the automatic payment will adjust to match what you actually owe.
Understanding ConEd's payment fees
Bank account transfers are free, whether you pay online or by phone. Credit and debit card payments cost a fee that ConEd's payment processor charges — this fee varies but is typically 2 to 3 percent of your bill amount. ConEd does not keep this fee; it goes to the payment processor.
If you want to avoid the card fee, use a bank account transfer instead. If you do not have a bank account, paying by check or cash in person costs nothing. Some people use a card anyway if they are earning rewards points that exceed the fee amount, but that is a personal choice based on your card's benefits.
What to do if you miss a due date
ConEd charges a late fee if your payment does not arrive by the due date shown on your bill. The fee is a percentage of your balance. If you realize you will miss the due date, pay as soon as you can — the sooner you pay, the less interest will accrue.
If you are behind on your bill, ConEd offers budget billing and payment plans. Budget billing spreads your annual heating and cooling costs evenly across 12 months so your bill is predictable. A payment plan lets you pay what you owe in installments over several months. Call 1-800-752-6633 to discuss either option with a representative.
Paying a bill for someone else's account
You can pay someone else's ConEd bill if you have their account number. Online, you can pay as a guest without logging in — just enter the account number and the amount. By phone, tell the automated system you are paying for a different account and provide that account number.
If you are a family member or authorized representative, you can also ask ConEd to add you to the account so you can manage payments and view the bill yourself. This requires the account holder's permission and a phone call to set up.
Frequently Asked Questions
How long does it take for ConEd to receive my payment?
Online and phone payments post within one business day for bank transfers, or up to three business days for card payments. Mail takes 7 to 10 business days. In-person payments at a ConEd office are processed the same day. ConEd marks a payment as on time only when they receive it, not when you send it.
Can I pay my ConEd bill with a credit card without a fee?
No. ConEd charges a fee for all credit and debit card payments, whether online or by phone. The fee is typically 2 to 3 percent of your bill. Bank account transfers are free. If you want to avoid the fee, use your bank account or pay by check or cash in person.
What happens if I pay late?
ConEd charges a late fee, which is a percentage of your balance. If you are behind, call 1-800-752-6633 to set up a payment plan that spreads your debt across several months. Paying something, even if not the full amount, stops the account from being sent to collections.
Can I set up automatic payments and then cancel them?
Yes. You can cancel or pause automatic payments anytime through your ConEd online account. There is no penalty for canceling. If you want to skip one month, you can pause the payment without affecting future months.
What if I do not have a bank account or credit card?
You can pay by check or cash in person at a ConEd payment center. Find locations and hours on conEd.com. You can also mail a check, though it takes longer. Some community organizations offer check-cashing services if you need to convert cash to a check.