ConEd bill payment methods and where to send your money
ConEd (Consolidated Edison) is the electric and gas utility that serves most of New York City and parts of Westchester County. You can pay your ConEd bill through their website, by phone, by mail, or in person at a payment location. The fastest and most direct route is ConEd's own website or mobile app, where you can set up a one-time payment or automatic monthly payments. If you prefer not to use the internet, you can call ConEd's automated payment line or mail a check to their lockbox address — both take longer to process but work just as well.
The method you choose affects how quickly ConEd records your payment and whether you avoid late fees. Online and phone payments usually post within one business day. Mailed checks can take 7 to 10 business days to reach ConEd's processing center and be recorded on your account, so mail your payment well before the due date if you want to avoid a late charge.
Key Takeaways
- ConEd's website and mobile app are the fastest ways to pay and let you see your balance and due date when ready.
- Phone payments through ConEd's automated system work 24/7 and post within one business day, but you will need your account number and a debit or credit card.
- Mailed checks take 7 to 10 business days to process, so send them at least two weeks before your due date to avoid late fees.
- ConEd does not charge a fee for online or phone payments made directly through their system, but some third-party payment services may charge a convenience fee.
- If you cannot pay your full bill, contact ConEd about a payment plan before your account falls behind.
Paying online through ConEd's website or app
Go to ConEd's website (coned.com) and click the "Pay My Bill" link, or read the ConEd mobile app from your phone's app store. You will need your ConEd account number, which appears on your bill. Create a login if you do not already have one, or sign in with your existing account.
Once you are logged in, you can see your current balance, due date, and payment history. Enter the amount you want to pay (you can pay the full balance or a partial amount), choose your payment date, and select your payment method — debit card, credit card, or bank account. ConEd does not charge a fee for these payments. The payment posts to your account within one business day.
You can also set up automatic monthly payments through the website so you do not have to remember to pay each month. This is useful if you want to avoid late fees and do not want to think about the bill. You can change or cancel automatic payments anytime through your account.
Paying by phone
Call ConEd's automated payment line at 1-800-752-6633. You will need your account number and a debit or credit card. The system will walk you through entering your payment amount and choosing a payment date. The call is free, and the payment posts within one business day.
If you have questions or need to speak to a person, you can call ConEd's customer service line during business hours. The automated payment line works 24/7, so you can pay at any time, including nights and weekends.
Paying by mail
Write a check or money order for the amount you owe and include your account number on the check. Mail it to the address printed on your ConEd bill under "Payment Address" or "Make Checks Payable To." Do not mail cash.
Mailed payments take 7 to 10 business days to arrive and be processed. If your due date is coming up soon, mail your payment at least two weeks in advance to make sure it arrives on time. If you are cutting it close, use online or phone payment instead — they post much faster.
Keep a record of when you mailed the check in case you need to prove you paid on time. If your payment does not appear on your account after 10 business days, contact ConEd with the date you mailed it and the check number.
In-person payment locations
ConEd has payment centers in New York City where you can pay in person with cash, check, or debit card. Locations and hours vary by neighborhood. You can find the nearest payment center on ConEd's website by entering your zip code.
In-person payments are recorded when ready, so this method is useful if you need your payment posted the same day. However, payment centers have limited hours and may have lines, especially near the due date.
What to do if you cannot pay your full bill
If you cannot afford to pay your full bill by the due date, contact ConEd before your account falls behind. You can call customer service at 1-800-752-6633 and ask about a payment plan. ConEd may be able to spread your bill over several months so you pay a smaller amount each month.
If you are struggling with utility costs because of hardship, ConEd also administers programs that may help with past-due bills or ongoing costs. Ask about the Home Energy information Program (HEAP) or other information when you call. The sooner you reach out, the more options you have.
Late fees and what happens if you miss a payment
ConEd charges a late fee if your payment does not arrive by the due date shown on your bill. The fee is a percentage of your bill and is added to your next bill. If you are more than 30 days late, ConEd may shut off your service, though they are required to give you notice first.
If you have already missed a payment, contact ConEd right away. Explain your situation and ask about a payment plan or information. Many people think they have to wait until service is shut off to get help, but ConEd is usually willing to work with you if you reach out before the account is severely past due.
Using third-party payment services
Some third-party payment services allow you to pay your ConEd bill through their platform. These services may charge a convenience fee on top of your bill amount — sometimes $2 to $5 or a percentage of the payment. ConEd's own website and phone line do not charge these fees, so you save money by paying directly through ConEd.
If you use a third-party service, make sure the payment is actually sent to ConEd and not held by the service. Check your ConEd account a few days later to confirm the payment posted. If you are unsure whether a service is legitimate, pay through ConEd's website instead.
Frequently Asked Questions
How long does it take for an online payment to show up on my ConEd bill?
Online payments made through ConEd's website or app usually post within one business day. If you pay on a Friday evening, it may not show until Monday. If you need the payment recorded the same day, pay in person at a ConEd payment center.
Can I pay my ConEd bill with a credit card online without a fee?
Yes, ConEd does not charge a fee when you pay with a credit or debit card through their website or mobile app. Some third-party payment services do charge a fee, so stick with ConEd's official channels to avoid extra costs.
What should I do if I mailed a check two weeks ago and it still has not posted?
Contact ConEd customer service with the date you mailed the check and the check number. They can trace it in their system. If the check was lost in the mail, you may need to stop payment on it and send another one, or pay online to avoid a late fee while you investigate.
Does ConEd offer a discount if I pay my bill early?
ConEd does not offer a discount for early payment. However, paying early or on time keeps your account in good standing and helps you avoid late fees and service shutoff.
Can I set up automatic payments for just part of my bill?
Yes, when you set up automatic payments through ConEd's website, you can choose to pay a fixed amount each month rather than the full bill. This is useful if you want to spread payments out, but make sure the amount covers at least the minimum due to avoid late fees.