Pay Con Edison through their website or mobile app in minutes
Con Edison customers in New York can pay their electric, gas, or steam bill online through the company's official website or mobile app without calling or visiting a payment center. You'll need your Con Edison account number (found on your bill) and a bank account or debit card to complete the payment. The payment goes through when ready, though it may take one to two business days to show as posted on your account.
Con Edison does not charge a fee for online payments made directly through their system. If you use a third-party payment service or pay by credit card, fees may explore — Con Edison's website will show you any charges before you confirm the transaction.
Key Takeaways
- You can pay online at conedison.com or through the Con Edison mobile app using your account number and a bank account or debit card.
- Payments made directly through Con Edison's website or app are free, but third-party payment services may charge a fee.
- Online payments process when ready, but may take one to two business days to appear on your account.
- You can set up automatic recurring payments so your bill is paid on the same date each month without logging in again.
- If you need to pay by phone or mail, Con Edison accepts those methods, though online payment is the fastest option.
Steps to pay online at conedison.com
Go to conedison.com and look for the "Pay My Bill" or "Billing & Payment" link on the homepage. Click it and select "Pay as a Guest" if you don't have a Con Edison online account, or log in if you do. If you choose to pay as a guest, you'll enter your account number (the 11-digit number on your bill) and your ZIP code.
Enter the amount you want to pay. You can pay the full balance shown on your bill, a partial amount, or a different amount if you prefer. Next, choose your payment method: bank account (ACH transfer) or debit card. Bank account payments are free and typically process within one to two business days. Debit card payments may have a fee depending on the payment processor Con Edison uses that day.
Review the payment details on the confirmation screen, including the amount, payment method, and expected posting date. Click "Confirm" or "Submit Payment" to complete the transaction. You'll receive a confirmation number on screen — write it down or take a screenshot for your records. Con Edison will also send a confirmation email if you provided one.
Using the Con Edison mobile app
read the Con Edison mobile app from the Apple App Store or Google Play Store. Open the app and tap "Pay My Bill" or "Make a Payment." You can log in with your Con Edison account or pay as a guest using your account number and ZIP code.
The payment process in the app is the same as on the website: enter the amount, choose your payment method (bank account or debit card), and confirm. The app will show you any fees before you submit. Payments made through the app are treated the same as website payments — they're free if you use a bank account and may have a fee for debit cards.
Setting up automatic payments
If you want Con Edison to charge your account automatically each month, you can set up recurring payments through the website or app. Log in to your Con Edison account, go to "Billing & Payment," and look for "Autopay" or "Automatic Payment" options. Select the amount (full bill or a fixed amount), the payment method, and the date each month you want the payment to go through.
Automatic payments are free when you use a bank account. Once set up, you won't need to log in each month — the payment will process on your chosen date. You can change or cancel automatic payments at any time through your account settings. Con Edison will still send you a bill each month so you can verify the charges.
What to do if your payment doesn't go through
If your online payment fails, the website or app will show an error message explaining why. Common reasons include an incorrect account number, insufficient funds in your bank account, or an expired debit card. Fix the issue and try again — you won't be charged for a failed attempt.
If you submitted a payment and it hasn't appeared on your account after two business days, check your confirmation number and contact Con Edison's customer service at 1-800-752-6633. Have your account number and confirmation number ready. Con Edison can confirm whether the payment was received and when it will post.
Other ways to pay if online doesn't work
If you can't pay online, Con Edison accepts payments by phone, mail, and in person. To pay by phone, call 1-800-752-6633 and speak with a representative. To pay by mail, send a check or money order to the address on your bill — allow 7 to 10 business days for the payment to reach Con Edison and post to your account. You can also pay in person at a Con Edison payment center or authorized payment location.
If you're struggling to pay your bill, Con Edison offers payment plans and hardship programs. Contact their customer service line to discuss options that may reduce your monthly payment or give you more time to pay.
Frequently Asked Questions
Is there a fee to pay my Con Edison bill online?
No fee if you pay with a bank account (ACH transfer). Debit card payments may have a fee, which Con Edison will show you before you confirm the payment. The fee amount varies depending on the payment processor.
How long does it take for my online payment to show on my account?
Payments process when ready, but may take one to two business days to appear as posted on your Con Edison account. Payments made on weekends or holidays may take longer to show.
Can I pay someone else's Con Edison bill online?
You can pay as a guest using their account number without logging in. However, if you want to manage their account regularly, they should add you as an authorized user through their Con Edison account settings, or you can ask them to set up a payment arrangement with you.
What if I pay too much by accident?
Contact Con Edison at 1-800-752-6633 to request a refund or credit toward your next bill. Overpayments are typically refunded within one to two billing cycles.
Can I schedule a payment for a future date?
The website and app allow you to schedule a one-time payment for a future date in some cases. Check the payment screen for a "Schedule Payment" or "Future Date" option. Automatic recurring payments are set to a specific date each month and cannot be scheduled further ahead.