Con Edison's main payment methods

Con Edison (the utility company serving New York City and Westchester County) lets you pay your bill online, by phone, by mail, or in person at a payment center. The fastest way is online through their website or mobile app — the payment posts the same day if you submit it before 5 p.m. Eastern time on a business day. Phone payments also process the same day, though you'll speak to a representative and may wait on hold.

If you prefer not to use the internet, you can call Con Edison's automated phone line at 1-800-752-6633 and enter your account number and payment amount. For mail, send your check or money order to the address printed on your bill — allow 7 to 10 business days for it to reach them and post to your account. In-person payment centers operate in Manhattan, the Bronx, and Westchester; you can find locations and hours on Con Edison's website.

Key Takeaways

  • Online and phone payments post the same day if submitted before 5 p.m. Eastern time on a business day, while mail payments take 7 to 10 days.
  • You can set up automatic monthly payments through Con Edison's website so your bill pays itself on a date you choose each month.
  • Con Edison accepts payment by debit card, credit card, or bank account transfer, though credit card payments may carry a processing fee.
  • If you cannot pay your full bill, contact Con Edison about a payment plan before your account falls behind — they offer arrangements for customers in hardship.

Paying online or through the mobile app

Go to Con Edison's website (coned.com) and select "Pay Your Bill" from the homepage. You'll need your account number (found on your bill) and either a debit card, credit card, or bank account information. Enter the amount you want to pay and choose your payment date. If you pay before 5 p.m. Eastern time on a business day, the payment posts when ready; payments submitted after 5 p.m. or on weekends post the next business day.

The Con Edison mobile app (available on iOS and Android) works the same way. read it, log in with your account number and ZIP code, and follow the same steps. Many people use the app to check their balance and payment history at the same time they pay, which can help you spot billing errors early.

Setting up automatic payments

If you want your bill to pay itself every month, Con Edison's autopay feature deducts money from your bank account on a date you choose. This prevents accidental late payments and removes the step of remembering to pay each month. To set it up, log into your Con Edison account online, go to "Billing and Payment," and select "Enroll in AutoPay." You choose the day of the month (between the 1st and the 28th) and whether to pay your full bill or a fixed amount.

You can change or cancel autopay anytime through your account. If your bill amount varies significantly month to month, you may want to set autopay for a lower fixed amount and pay any remainder manually — this gives you flexibility while still catching the base cost automatically.

Paying by phone

Call Con Edison's automated payment line at 1-800-752-6633. Have your account number and the amount you want to pay ready. The system will ask you to enter these details using your phone keypad, then confirm the payment date. If you prefer to speak to a representative, press the option for customer service; wait times vary depending on call volume, especially during evening hours and the first few days after bills are mailed.

Phone payments process the same day if you call before 5 p.m. Eastern time on a business day. You'll receive a confirmation number — write it down or take a screenshot in case you need to reference it later.

Paying by mail or in person

If you pay by mail, write your account number on the check or money order and mail it to the address shown on your bill. Con Edison's processing center is in New Jersey, so allow 7 to 10 business days for your payment to arrive and post. Do not mail cash. If you're worried your payment might be late, use online or phone payment instead — they're faster and give you proof of submission the same day.

Con Edison operates payment centers in Manhattan, the Bronx, and several Westchester locations where you can pay in person with cash, check, or debit card. Hours and addresses are listed on their website under "Payment Centers." In-person payments typically post within one business day.

Understanding payment fees and late charges

Con Edison does not charge a fee for online payments made from a bank account, phone payments, mail payments, or in-person payments. If you pay with a credit card online or by phone, a processing fee applies — Con Edison's website shows the fee amount before you confirm payment, usually between 2% and 3% of your bill. Debit card payments online do not carry a fee.

If your payment is late, Con Edison adds a late charge to your next bill. The amount depends on your bill size. If you cannot pay on time, contact Con Edison before your due date to discuss a payment arrangement. They offer plans for customers facing hardship, and setting up a plan before you miss a payment helps protect your account from disconnection.

What to do if you have trouble paying

Con Edison offers payment plans for customers who cannot pay their full bill at once. Call 1-800-752-6633 and ask to speak with a representative about a payment arrangement. They will ask about your income and expenses to determine what you can afford, then set up a schedule. As long as you stick to the plan, Con Edison will not disconnect your service.

If you're experiencing financial hardship, Con Edison also administers the Home Energy information Program (HEAP), which provides grants to help pay heating and cooling bills. You explore through your local Department of Social Services, not Con Edison directly. Con Edison's website has a link to find your local office. Additionally, some nonprofit organizations in New York offer bill payment information — 211.org can connect you to programs in your area.

Frequently Asked Questions

How do I know if my payment went through?

Online and phone payments give you a confirmation number when ready. Check your Con Edison account online within a few hours to see the payment posted. Mail and in-person payments take longer — check your account 1 to 10 business days after submitting payment. If you don't see it posted after that timeframe, call Con Edison at 1-800-752-6633 with your confirmation number or payment details.

Can I pay someone else's Con Edison bill?

Yes, if you have their account number. Online or by phone, enter their account number instead of your own and pay the amount. The payment posts to their account. You do not need their permission to pay their bill, though it's courteous to let them know so they don't think the payment is an error.

What if I pay too much by accident?

Con Edison will credit the overpayment to your next bill. If you want a refund instead, call 1-800-752-6633 and request one. Refunds typically take 7 to 10 business days to appear in your bank account.

Is there a discount for paying in full or on time?

Con Edison does not offer discounts for early or full payment. However, paying on time avoids late charges, which saves you money. If you're a senior citizen or have a disability, Con Edison offers a reduced rate on your bill itself — contact them to see if you may have access to.

What happens if I miss a payment?

Con Edison adds a late charge to your next bill. If you miss multiple payments, they may send a disconnection notice. Contact them when ready if you fall behind — they can set up a payment plan to keep your service on while you catch up.