Con Edison bill payment methods and where to send money

Con Edison (the electric and gas utility serving New York City and Westchester County) accepts payments through their website, by phone, by mail, and in person at payment centers. The fastest route is their online portal at conedison.com, where you can pay when ready using a bank account or debit card. If you prefer not to use the internet, you can call their automated payment line at 1-800-752-6633 or mail a check to the address printed on your bill.

Payments made online or by phone typically post to your account within one business day. Mail payments take longer — usually five to seven business days from the date Con Edison receives them, depending on postal delays. If your bill is due soon, do not rely on mail; use the online portal or phone line instead.

Key Takeaways

  • Con Edison's website (conedison.com) is the fastest way to pay and lets you see your balance and payment history when ready.
  • You can pay by phone at 1-800-752-6633 using a bank account, debit card, or credit card, though credit card payments may include a fee.
  • Mail payments should be sent to the address on your bill and take five to seven business days to post, so send them early if your due date is near.
  • Setting up automatic payments through Con Edison's website prevents missed payments and removes the need to remember your due date each month.

Paying online through the Con Edison website

Go to conedison.com and click "Pay My Bill" at the top of the page. You will need your account number (found on your bill) and either your zip code or the phone number associated with your account. Once you log in or create an account, you can see your current balance, due date, and payment history.

To make a one-time payment, select the amount you want to pay and choose your payment method. Con Edison accepts payments from a checking or savings account (no fee) and debit cards (no fee). Credit card payments are also accepted but include a processing fee of roughly 2.5 percent, which Con Edison will show you before you confirm. After you submit payment, you will receive a confirmation number on screen and by email.

The online portal also lets you set up automatic payments so your bill is paid on the same date each month without you having to log in. You choose the payment date and whether to pay the full bill or a fixed amount you set yourself.

Paying by phone with an automated system or representative

Call Con Edison's automated payment line at 1-800-752-6633. You will need your account number and a payment method ready. The system accepts payments from checking or savings accounts and debit cards with no fee. Credit card payments are also accepted but include a processing fee.

If you prefer to speak with a person, you can stay on the line after the automated system answers and request a representative. Wait times vary depending on call volume. A representative can answer questions about your bill, discuss payment plans if you are behind, or help you set up automatic payments.

Payments made by phone post within one business day. You will receive a confirmation number during the call; write it down or ask the system to email it to you.

Paying by mail

Write a check or money order payable to "Con Edison" and include your account number on the check. The mailing address is printed on your bill — it typically reads "Con Edison, P.O. Box [number], New York, NY" but varies by region. Do not mail cash.

Mail your payment at least one week before your due date to account for postal delays. Con Edison's processing centers can take several days to receive and record mail payments, so sending early prevents late fees. If you are paying close to the due date, use the online portal or phone line instead.

Keep a copy of your check or money order for your records. If you need proof that Con Edison received your payment, you can log into your online account after five to seven business days and check your payment history.

In-person payment at Con Edison offices

Con Edison operates payment centers in New York City and Westchester where you can pay in person with cash, check, debit card, or credit card. Payment centers are located in Manhattan, the Bronx, Brooklyn, Queens, and Westchester. Hours vary by location, and some centers have limited hours on weekends.

To find the nearest payment center and its hours, visit conedison.com and search for "payment centers" or call 1-800-752-6633. Payments made in person are recorded when ready, so you can confirm your payment was received before you leave.

Setting up automatic payments to avoid missed due dates

Automatic payments remove the need to remember your due date each month and help prevent late fees. You can set them up through Con Edison's website by logging into your account, selecting "Manage Auto Pay," and choosing your payment date and amount.

You can change or cancel automatic payments at any time through your online account. If you want to stop a payment before it processes, log in at least two business days before the scheduled payment date and turn off auto pay. Con Edison will send you an email confirmation when you make changes.

Automatic payments are deducted from the bank account or debit card you provide. If your account does not have enough funds on the payment date, the payment will fail and you may be charged a fee by your bank. Check your account balance before the payment date if you are concerned.

Late payments and what happens if you miss your due date

Con Edison charges a late fee if your payment is not received by the due date shown on your bill. The fee is a percentage of your bill amount and is added to your next bill. If you are more than 30 days late, Con Edison may disconnect your service without further notice.

If you cannot pay your full bill by the due date, contact Con Edison as soon as possible. You can call 1-800-752-6633 and ask about a payment plan, which spreads your balance over several months. Con Edison may also have programs for customers with low income or hardship that can reduce or defer payments.

If your service has been disconnected, you must pay the full past-due balance plus a reconnection fee to restore power or gas. Reconnection typically takes one to three business days after payment is received.

Frequently Asked Questions

Can I pay my Con Edison bill with a credit card online?

Yes, but Con Edison charges a processing fee of roughly 2.5 percent when you use a credit card. The fee is shown on the payment screen before you confirm. Paying from a checking or savings account or with a debit card has no fee.

What if I pay online but my payment does not show up in my account?

Online payments usually post within one business day. Check your confirmation number and log back into your account after 24 hours. If the payment still does not appear, call 1-800-752-6633 with your confirmation number and a representative can look it up.

Can I pay someone else's Con Edison bill?

Yes, but you will need their account number. You can pay online at conedison.com without logging into an account by selecting "Pay Without Logging In" and entering the account number. By phone, provide the account number to the automated system or representative.

Is there a penalty for paying early or paying more than I owe?

No. Con Edison does not charge a fee for early payments or overpayments. If you pay more than your current bill, the extra amount is credited to your account and applied to your next bill.

What should I do if I think my bill is wrong?

Contact Con Edison at 1-800-752-6633 to dispute the charge before you pay. A representative can review your usage and explain how the bill was calculated. You can still make a payment while a dispute is being reviewed, but ask the representative whether you should pay the full amount or wait.