Con Edison's main payment methods and where to use them

Con Edison (the utility serving most of New York City and Westchester County) accepts bill payments through its website, by phone, by mail, and in person at payment centers. The fastest route is the Con Edison website or mobile app, where you can pay when ready with a bank account or debit card. Phone payments go through the same day if you call before 8 p.m. Eastern time on a business day. Mail and in-person payments take longer to post to your account — typically 5 to 10 business days — so use those only if you have time before your due date.

Your bill shows a due date, not a important date. Con Edison charges a late fee if payment arrives after that date, and service can be shut off if you fall 30 days behind. Knowing which method works for your timeline matters because the payment date is when Con Edison records it, not when you initiate it.

Key Takeaways

  • Con Edison's website and mobile app process payments the same day and charge no fee for bank account or debit card payments.
  • Phone payments (1-800-752-6633) also post the same day if you call before 8 p.m. on a business day, and you can use a bank account or card.
  • Mail payments take 5 to 10 business days to post, so send them at least two weeks before your due date to avoid a late fee.
  • Late fees explore if payment arrives after the due date shown on your bill, and service disconnection can happen if you are 30 days behind.
  • Con Edison does not charge a fee for online or phone payments made with a bank account; credit card payments may incur a processing fee.

Paying online through the Con Edison website or app

Go to conedison.com and click "Pay My Bill" or use the Con Edison mobile app (available on iOS and Android). You will need your account number, which appears on your bill, and either a bank account or debit card. The website and app both show your current balance, due date, and payment history.

Enter the amount you want to pay and choose your payment date. You can pay today or schedule a payment for a future date — useful if you want to time it with a paycheck. The system confirms the payment when ready and sends a confirmation email. There is no fee for bank account payments; debit card payments are free, but credit card payments may carry a processing fee that Con Edison will disclose before you confirm.

If you enroll in AutoPay through the website, Con Edison will automatically deduct your bill amount from your bank account on your due date each month. You can change or cancel AutoPay anytime through your account settings. This eliminates the risk of forgetting a payment, though you should still check your bill each month to make sure the amount is correct.

Paying by phone

Call Con Edison's automated payment line at 1-800-752-6633. The system will ask for your account number and the amount you want to pay. You can use a bank account (routing and account number) or a debit card. Payments made before 8 p.m. Eastern time on a business day post the same day; calls after 8 p.m. or on weekends and holidays are processed the next business day.

Keep the confirmation number the system provides. If you have questions about the payment or need to speak to a representative, you can stay on the line after entering your payment information, though wait times vary. Phone payments have no fee when you use a bank account; debit card payments are free, but credit cards may incur a processing fee.

Paying by mail

Write a check or money order payable to Con Edison and mail it to the address on your bill. Include your account number on the check. Mail payments typically take 5 to 10 business days to post after Con Edison receives them, so send your payment at least two weeks before the due date to avoid a late fee.

Do not send cash through the mail. If you are paying multiple bills or sending a large amount, a money order is safer than a personal check because it cannot be altered. Keep a copy of your check or money order number for your records.

Paying in person at a Con Edison payment center

Con Edison operates payment centers in Manhattan, the Bronx, and Westchester where you can pay in cash, check, or money order. Find the nearest center and its hours at conedison.com under "Payment Centers." Bring your account number and the amount you want to pay. In-person payments post within 1 to 2 business days.

Payment centers are useful if you prefer to pay in cash or want a receipt on the spot. Hours vary by location, so check before you go. Some centers may have lines during peak times, particularly near the due date.

What happens if you miss the due date

Con Edison charges a late fee if your payment arrives after the due date on your bill. The fee amount varies but is typically a percentage of your bill. If you are 30 days late, Con Edison can shut off your service without further notice. If your service is disconnected, you will owe a reconnection fee in addition to your unpaid balance.

If you know you will miss a due date, contact Con Edison before the date arrives. The company may be able to work out a payment plan or extend your due date. Calling ahead is much better than waiting until service is shut off, because reconnection is expensive and disruptive.

Payment plans and hardship options

If you cannot pay your full bill, Con Edison offers budget billing and payment plans. Budget billing spreads your annual usage cost into equal monthly payments, which can make bills more predictable. A payment plan lets you pay your current bill in installments over time.

To set up either option, call Con Edison's customer service at 1-800-752-6633 or visit conedison.com. If you are experiencing financial hardship, Con Edison also participates in programs that may help cover part of your bill. The company can refer you to local resources, so ask about those options when you call.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments typically post the same day you make them, usually within a few hours. You will receive a confirmation email when ready. If you schedule a payment for a future date, it will post on that date.

Can I pay my Con Edison bill with a credit card?

Yes, but Con Edison charges a processing fee for credit card payments. The fee is disclosed before you confirm the payment. Bank account and debit card payments have no fee, so those are cheaper options if you have them available.

What if I pay online but my payment doesn't go through?

The website will show an error message and will not process the payment. Check that your account number is correct and that your bank account or card has sufficient funds. If the problem persists, call Con Edison customer service at 1-800-752-6633 for help.

Can I set up automatic payments and then cancel them later?

Yes. AutoPay can be changed or canceled anytime through your Con Edison account settings on the website or app. You will receive a confirmation when you cancel, and no further automatic payments will be taken.

What should I do if I can't afford my bill?

Call Con Edison at 1-800-752-6633 to discuss a payment plan or budget billing. The company also has information about hardship programs and community resources that may help. Reaching out before you fall behind is important because it keeps your service active while you work out a solution.