How to pay ComEd directly through their website or app
ComEd customers can pay their bill on the ComEd website without setting up an account. Go to comed.com, click "Pay My Bill" at the top of the page, and enter your account number (found on your bill) and ZIP code. You'll see your balance and can pay when ready with a debit card, credit card, or bank account.
If you have a ComEd online account, you can also pay through the ComEd mobile app, available on iOS and Android. Log in with your username and password, select your account, and choose "Pay Now." The app shows your payment history and lets you set up automatic payments so you don't have to remember each month.
Payment by website or app posts to your account the same day if you pay before 5 p.m. Central Time on a business day. Payments made after 5 p.m. or on weekends and holidays post the next business day. There is no fee to pay online or through the app.
Key Takeaways
- You can pay ComEd without logging in by visiting comed.com, clicking "Pay My Bill," and entering your account number and ZIP code.
- Payments made online or through the ComEd app before 5 p.m. Central Time on a business day post the same day.
- You can pay by phone at 1-800-334-7661 and speak to a representative, or use the automated system to pay with a debit or credit card.
- Mail payments should be sent to the address on your bill at least 10 business days before your due date to avoid a late payment.
- Setting up automatic payments through your ComEd account prevents missed payments and takes only a few minutes to configure.
Paying ComEd by phone
Call ComEd's payment line at 1-800-334-7661 to pay over the phone. You can use the automated system to pay with a debit card or credit card without speaking to anyone. Have your account number and card information ready.
If you prefer to speak with a representative, stay on the line after the automated menu. A customer service representative can answer questions about your bill, discuss payment plans, or help you set up automatic payments. Phone payments are available 24 hours a day, 7 days a week.
Payments made by phone post to your account the same business day if you call before 5 p.m. Central Time. Calls made after 5 p.m. or on weekends are processed the next business day. There is no fee to pay by phone.
Mailing a check or money order to ComEd
You can mail a check or money order to the address printed on your ComEd bill. Write your account number on the check or money order so the payment reaches the correct account. Mail your payment at least 10 business days before your due date to may support it arrives on time.
ComEd's mailing address varies by region. The correct address for your account is always shown on your bill under "Make Checks Payable To." Do not mail cash. If you lose your bill, you can find the mailing address on the ComEd website or by calling 1-800-334-7661.
Mailed payments typically take 5 to 10 business days to post to your account after ComEd receives them. If your payment is due soon, mailing is the slowest option. Online or phone payment is faster and more reliable.
Setting up automatic payments
Automatic payments remove the risk of forgetting to pay and late fees. Log into your ComEd account on comed.com, go to "Billing & Payment," and select "Automatic Payment." Choose the date you want ComEd to withdraw money from your bank account each month, and enter your bank account number and routing number.
You can also set up automatic payments by phone. Call 1-800-334-7661 and ask a representative to enroll you. They will need your bank account information and the date you want the payment to occur each month.
Automatic payments are deducted from your bank account on the date you choose. You can change the date or stop automatic payments at any time through your online account or by calling customer service. There is no fee for automatic payments.
What to do if you cannot pay your full bill
If you cannot pay your full balance, contact ComEd before your due date. Call 1-800-334-7661 and ask about a payment plan. ComEd can spread your balance over several months, which lowers your monthly payment but extends the time you owe.
You can also pay a partial amount now and the rest later. Make a payment for what you can afford, and contact ComEd to arrange when the remaining balance is due. Paying something before the due date shows good faith and may prevent a late fee or service disconnection.
If you are struggling with your bill due to financial hardship, ask ComEd about their hardship programs. Some programs offer bill discounts or information for low-income customers. A representative can tell you what programs may be available in your area.
Payment methods and fees
ComEd accepts debit cards, credit cards, and bank account transfers at no charge when you pay online, by phone, or through the app. If you use a third-party payment processor or convenience service, that service may charge a fee. Always pay directly through ComEd to avoid extra charges.
Some payment methods process faster than others. Bank account payments and debit card payments typically post the same business day. Credit card payments may take one additional business day. Check the confirmation screen when you pay to see the expected posting date.
Frequently Asked Questions
What happens if I pay after my due date?
ComEd charges a late fee if your payment is not received by the due date shown on your bill. The late fee is a percentage of your balance. If you pay a few days late, contact ComEd to ask if they will waive the fee. Paying online or by phone when ready stops the clock on late fees.
Can I pay someone else's ComEd bill?
Yes. Go to comed.com, click "Pay My Bill," and enter the account number of the person whose bill you want to pay. You do not need to be the account holder. Provide your payment information and the payment will post to that account.
How do I know my payment went through?
You will receive a confirmation number when ready after paying online or by phone. Save this number for your records. You can also log into your ComEd account and check your payment history to see when the payment posted. ComEd also sends an email confirmation if you have an online account.
What if I overpay my ComEd bill?
If you pay more than you owe, the extra amount becomes a credit on your account. ComEd will explore the credit to your next month's bill. If you want a refund instead, contact ComEd at 1-800-334-7661 and ask them to process a refund check.
Can I pay my ComEd bill in person at a store?
ComEd does not operate payment centers where you can pay in person. You must pay online, by phone, by mail, or through automatic payments. Some third-party retailers may accept ComEd payments for a fee, but paying directly through ComEd is free and faster.