Cleco Power's bill payment methods and where to send payments

Cleco Power, the utility serving central Louisiana, lets you pay your bill online through their website, by phone, by mail, or in person at payment centers. The online option is the fastest — your payment posts the same day if you submit it before 5 p.m. Central Time on a business day. Mail payments take 7 to 10 business days to reach Cleco and post to your account, so plan ahead if you pay by check.

Your bill shows your account number at the top. You will need this number to pay online or by phone, and you should write it on any check you mail. Cleco's mailing address for payments is printed on the back of your bill or on their website.

Key Takeaways

  • Online payment through Cleco's website or their mobile app posts the same day if submitted before 5 p.m. Central Time on a business day.
  • Phone payments can be made by calling Cleco's customer service line; have your account number and payment method ready.
  • Mail payments take 7 to 10 business days, so send your check early if your due date is approaching.
  • Cleco does not charge a fee for standard online or phone payments, but some third-party payment processors may add a fee.
  • Setting up automatic payments through your bank or Cleco's system ensures you never miss a due date.

Paying online through Cleco's website or app

Go to Cleco's website and log into your account, or read their mobile app from your phone's app store. If you do not have an online account yet, you can create one using your account number and the phone number or email on file with Cleco. Once logged in, select "Pay My Bill" and enter the amount you want to pay.

You can pay with a debit card, credit card, or bank account. If you use a debit or credit card, Cleco charges no fee. If you pay from a bank account, there is also no fee. Choose your payment date — you can pay today or schedule a payment for a future date. Review the details and confirm. Your payment will post when ready if submitted before 5 p.m. Central Time on a business day; payments after 5 p.m. or on weekends post the next business day.

Paying by phone

Call Cleco's customer service line at the number on your bill. A representative will ask for your account number and the amount you want to pay. Have a debit card, credit card, or bank account information ready. Cleco charges no fee for phone payments made directly with their representatives.

Phone lines are typically open Monday through Friday during business hours. If you call outside those hours, you may reach an automated system that allows you to enter payment information directly, though speaking to a representative during business hours is usually faster if you have questions.

Paying by mail

Write a check or money order payable to Cleco Power. Write your account number on the check. Mail it to the address printed on the back of your bill or listed on Cleco's website. Do not mail cash.

Mail payments typically take 7 to 10 business days to arrive and post to your account. If your due date is within two weeks, do not rely on mail — use online or phone payment instead. Keep a record of when you mailed your payment in case there is a delay.

In-person payment locations

Cleco has payment centers in several locations across central Louisiana where you can pay in person with cash, check, or debit card. Your bill lists the nearest payment center, or you can find locations on Cleco's website. In-person payments post to your account the same day.

Payment center hours vary by location, so check before you go. Some Cleco offices are open Monday through Friday during standard business hours, while others may have extended or weekend hours.

Setting up automatic payments

Automatic payments may support your bill is paid on time every month without you having to remember. You can set this up through Cleco's website or app by selecting "Autopay" or "Automatic Payments" and choosing your payment date and amount. Cleco will deduct the payment from your bank account or card on that date each month.

You can change or cancel automatic payments anytime through your online account. If your bill amount varies month to month, you can set autopay to pay a fixed amount toward your balance, or you can set it to pay the full bill amount each month — Cleco will adjust the deduction based on your actual usage.

What to do if your payment does not post

If you paid online or by phone and do not see the payment on your account within one business day, log into your account and check the payment status. Cleco's system usually shows whether a payment is pending, processed, or failed. If it failed, you will see an error message explaining why — often because the card or bank account information was incorrect.

If a mail payment does not post within 12 business days of when you mailed it, contact Cleco's customer service with the date you mailed it and the check number. They can trace the payment and confirm whether it arrived. If it was lost in the mail, Cleco may ask you to stop payment on the original check and send a new one.

Frequently Asked Questions

Does Cleco charge a fee to pay my bill online?

No. Cleco does not charge a fee for online payments made through their website or app, whether you pay with a debit card, credit card, or bank account. Some third-party payment processors may add a fee if you use them instead of Cleco's official site, so always pay through Cleco directly to avoid extra charges.

Can I pay my Cleco bill with a credit card?

Yes, you can pay with a credit card online or by phone at no extra charge. Keep in mind that paying a utility bill with a credit card does not earn rewards on most cards, and you will still owe the credit card company the full amount at your card's regular interest rate if you do not pay the card balance in full.

What happens if I miss my due date?

Cleco typically allows a grace period of a few days after the due date before charging a late fee. Your bill shows the exact due date and any grace period. If you miss the due date, contact Cleco right away to make a payment and ask about the late fee. Repeated late payments can result in service disconnection.

Can I set up autopay for a different amount each month?

Cleco's autopay system can be set to pay a fixed amount each month or to pay your full bill amount, which varies based on your usage. If you want to pay a different custom amount each month, you would need to make manual payments instead, or contact Cleco to discuss options for your situation.

Is my payment information safe when I pay online?

Cleco's website uses encryption to protect your payment information. Never share your account number or payment details via email or text, and always pay through Cleco's official website or app, not through a link in an unsolicited email or text message.