Where to Pay Your Kilgore Utilities Bill

The City of Kilgore Utilities Department accepts payments through three main channels: online through their official website, by mail, or in person at their office. The online portal is the fastest option and lets you pay when ready without waiting for a check to arrive. If you prefer not to use the internet, you can mail a check or money order, or walk into the utilities office during business hours with cash or a card.

Your bill will show you all three payment methods with specific instructions for each. The account number on your bill is the same whether you pay online, by mail, or in person — you will need it for any method you choose.

Key Takeaways

  • The City of Kilgore Utilities website has an online payment portal where you can pay with a debit or credit card without creating an account.
  • Mailed payments should be sent to the address printed on your bill, and you should allow at least 10 business days for the payment to post to your account.
  • In-person payments at the utilities office are processed when ready, and the office is located at 1001 West Kilgore Boulevard.
  • Late fees explore if your payment is not received by the due date shown on your bill, regardless of which payment method you use.

Paying Online Through the City Website

Go to the City of Kilgore's official utilities website and look for the "Pay My Bill" or "Online Payments" link. You will enter your account number (found on your bill) and the amount you want to pay. The system accepts Visa, Mastercard, American Express, and Discover cards.

You do not need to create a login or account to make a one-time payment. After you submit your payment information, the system will show you a confirmation number — write this down or take a screenshot. The payment processes when ready, though it may take one business day to show as posted on your account. If you want to set up automatic recurring payments, the website will have an option for that as well, but it requires creating a username and password.

There is no fee charged by the City of Kilgore for online payments made with a debit card, but credit card payments may include a small processing fee that the payment processor adds. The website will show you the exact fee before you confirm the payment.

Paying by Mail

Write a check or money order for the amount due and include your account number on the check itself. Address the envelope to the address printed on your bill — typically the City of Kilgore Utilities Department, 1001 West Kilgore Boulevard, Kilgore, TX 75662. Do not send cash through the mail.

Mail payments take 7 to 10 business days to arrive and be processed. If your due date is coming up soon, mailing a check is risky because the payment will not post in time to avoid a late fee. The postmark date does not count — only the date the utilities office receives and records the payment matters. If you are close to the due date, use online payment or pay in person instead.

Paying in Person at the Utilities Office

The City of Kilgore Utilities office is located at 1001 West Kilgore Boulevard. You can walk in during business hours with cash, a check, or a debit or credit card. Bring your bill or account number so the staff can process the payment correctly. In-person payments are recorded when ready, so there is no waiting period.

Call ahead to confirm the office hours before you go, as hours may vary by season or holiday. The phone number for the utilities department is listed on your bill. If you are paying by check, make it out to the City of Kilgore.

What Happens If Your Payment Is Late

If your payment does not reach the utilities office by the due date printed on your bill, a late fee will be added to your next bill. The amount of the late fee is set by the City of Kilgore and will be shown on your bill. Repeated late payments can result in service disconnection, meaning your water, electric, or gas service will be shut off.

If you know you will be late, contact the utilities office as soon as possible. Some situations may allow for a brief extension, but you have to ask before the due date passes. Once service is disconnected, you will have to pay the full amount owed plus a reconnection fee to restore service.

Setting Up Automatic Payments

If you want your bill paid automatically each month, you can set up recurring payments through the online portal. Log in with a username and password (you will create these if you do not already have them), then look for the "Automatic Payments" or "Recurring Payments" option. You can choose to pay the full bill amount or a fixed amount each month.

Automatic payments come out on a date you select, usually a few days before the due date. You can change or cancel automatic payments anytime through your online account. If you cancel, make sure you have another way to pay your bill so you do not miss the due date.

Frequently Asked Questions

Can I pay someone else's Kilgore utilities bill?

Yes, you can pay another person's bill if you have their account number. You do not need their permission to make a payment online or in person. If you are mailing a check, write the account number clearly on the check so it posts to the correct account.

What if I pay online but my payment does not show up?

Online payments usually post within one business day. If more than two business days have passed and you still do not see the payment on your account, call the utilities office with your confirmation number. They can look up the payment in their system and confirm it was received.

Is there a minimum or maximum payment amount?

Most online payment systems do not have a minimum, but there may be a maximum per transaction. The website will tell you the limits when you enter your payment amount. If your bill exceeds the maximum, you can make multiple payments or pay in person.

What if my bill is wrong?

Do not wait to pay if you think your bill is incorrect. Pay the amount you believe is correct by the due date to avoid a late fee, then contact the utilities office to dispute the charges. They will investigate and adjust your account if there was an error.

Can I get a receipt for my payment?

Online payments generate a confirmation number that serves as your receipt. In-person payments will give you a written receipt. For mailed payments, keep a copy of your cancelled check as proof of payment.