What CenturyLink Quick Bill Pay does

CenturyLink Quick Bill Pay is the online payment tool built into your CenturyLink account. It lets you pay your bill from a computer or phone without calling customer service or writing a check. You can pay once, set up automatic payments, or schedule a payment for a future date.

The service is free to use. Payments typically post to your account within one business day if you pay before the cutoff time (usually 8 p.m. Central Time on business days). Weekend and holiday payments may take longer to show up.

Key Takeaways

  • You access Quick Bill Pay by logging into your CenturyLink account online or through the CenturyLink mobile app.
  • You can pay with a bank account (ACH transfer) or a debit or credit card, though bank account payments are free while card payments may have a fee.
  • Setting up automatic payments means your bill gets paid on the same day each month without you having to log in again.
  • If you schedule a payment for a future date, make sure the date is before your due date so you avoid a late fee.
  • Payments made after 8 p.m. Central Time on business days may not post until the next business day.

How to log in and find Quick Bill Pay

Go to the CenturyLink website and click the login button, usually in the top right corner. Enter your account number or phone number and your password. If you do not have a password yet, you can create one by clicking "Register" or "Create Account."

Once you are logged in, look for a section labeled "Billing," "Pay Bill," or "Payments." The exact wording changes depending on whether you are on the desktop website or the mobile app, but it is always in the main menu. Click it to reach the payment page.

If you use the CenturyLink mobile app (available on iOS and Android), the payment option is usually on the home screen or in the menu. The steps are the same as on the website.

Paying with a bank account versus a card

CenturyLink offers two ways to pay: by linking your bank account (called an ACH transfer) or by entering a debit or credit card number. Bank account payments are free and are the faster option — they post within one business day. Card payments may carry a fee, which CenturyLink will show you before you confirm the payment.

To pay by bank account, you will need your routing number and account number. You can find these on a check from your account, or call your bank to ask. CenturyLink will ask you to verify the account by making two small test deposits, which usually arrive within two business days. Once verified, you can use that account for all future payments.

If you pay by card, have your card number, expiration date, and CVV (the three-digit code on the back) ready. The card does not have to be in your name, but the billing address must match what CenturyLink has on file for your account.

Making a one-time payment

On the payment page, select "Pay Now" or "Make a Payment." Enter the amount you want to pay — this can be the full bill, a partial payment, or any amount you choose. CenturyLink will show you what you owe, but you are not required to pay the full amount.

Choose your payment method (bank account or card) and confirm the details. Review the payment amount and due date one more time before you submit. You will see a confirmation number on the screen and receive an email receipt. Save both for your records.

Setting up automatic payments

Automatic payments take the bill amount out of your bank account or card on the same day each month, so you never have to remember to pay. On the payment page, look for an option called "Autopay," "Automatic Payments," or "Recurring Payments." Select it and choose the day of the month you want the payment to come out.

Most people choose a date a few days after they receive their paycheck or after their bill arrives. CenturyLink will send you a reminder email a few days before each automatic payment. You can change or cancel automatic payments at any time by logging back into your account.

If your bill amount changes month to month (for example, if you use overage data), the automatic payment will deduct whatever the current bill is on that date. Some people set the automatic payment to a fixed amount less than the full bill and pay the difference manually, so they have more control.

Scheduling a payment for a future date

If you want to pay later but do not want to set up automatic payments, you can schedule a one-time payment for a specific date. On the payment page, look for "Schedule Payment" or "Pay Later." Enter the amount, choose your payment method, and select the date you want the payment to go through.

The date you choose must be before your due date to avoid a late fee. CenturyLink will send you a reminder email a day or two before the scheduled payment. If you need to cancel or change the date, log back in and update it before the payment processes.

What to do if a payment does not go through

If your payment fails, CenturyLink will send you an email explaining why — usually because the bank account or card information is incorrect or the account does not have enough funds. Log back into your account and try again with corrected information, or use a different payment method.

If you are having trouble with a specific payment method, call CenturyLink customer service at the number on your bill. They can tell you whether there is a problem with your account or your bank, and they can help you set up a payment over the phone if the online system is not working.

If your bill is due soon and you are worried a payment will not process in time, call customer service right away. They may be able to process a payment when ready over the phone or give you a few extra days before they report the account as late.

Frequently Asked Questions

Can I pay my CenturyLink bill without creating an online account?

Yes. You can call the number on your bill and pay over the phone with a representative, or you can mail a check to the address shown on your statement. However, online payment is faster and you get an when ready confirmation number.

Is there a fee to use Quick Bill Pay?

No fee if you pay by bank account. Card payments may have a fee, which CenturyLink shows you before you confirm. The fee is usually a small percentage of the payment amount.

How long does it take for a payment to show up on my account?

Bank account payments usually post within one business day if made before 8 p.m. Central Time on a business day. Card payments may take slightly longer. Weekend and holiday payments may not process until the next business day.

Can I change or cancel an automatic payment?

Yes. Log into your account, go to the payment section, and look for your automatic payment settings. You can change the date, the amount, or turn it off completely. Changes take effect on the next scheduled payment date.

What if I forgot my CenturyLink password?

On the login page, click "Forgot Password" or "Need Help Signing In." Enter your account number or phone number, and CenturyLink will send you a link to reset your password by email. Follow the link and create a new password.