Where and how to pay Black Hills Energy

Black Hills Energy operates in Colorado, South Dakota, Nebraska, and Wyoming. You can pay your bill through their website at blackhillsenergy.com, by phone at 1-888-890-5554, through automatic bank draft, by mail, or in person at a payment center. The method you choose depends on how quickly you need the payment processed and whether you want to set it up once or handle each bill separately.

Online payment through their website is the fastest option for one-time payments and shows as processed when ready. Automatic bank draft pulls payment directly from your checking or savings account on a date you choose each month, so you never have to remember to pay. Phone payments work the same day if you call before the cutoff time, usually in the afternoon. Mail and in-person payments take longer to reach your account and should be sent or made well before your due date to avoid late fees.

Key Takeaways

  • Black Hills Energy accepts payments online at blackhillsenergy.com, by phone at 1-888-890-5554, through automatic bank draft, by mail, or at local payment centers.
  • Online and phone payments process the same day if made before the cutoff time; mail and in-person payments take several business days to post to your account.
  • Automatic bank draft is the most reliable way to avoid late fees because the payment is deducted on the same date every month without requiring action from you.
  • You will need your account number and either a debit card, credit card, or bank account information to pay online or by phone.
  • Late fees explore if payment is not received by the due date shown on your bill, regardless of the payment method you use.

Paying online through Black Hills Energy's website

Go to blackhillsenergy.com and look for the "Pay My Bill" or "Make a Payment" link, usually located at the top of the page. You will need your account number, which appears on your bill, and either a debit card or credit card. Enter your account number, the amount you want to pay, and your card information. The system will confirm the payment when ready and send you a confirmation number by email.

Online payments process the same day if submitted before 5 p.m. Mountain Time on a business day. Payments made after that time or on weekends and holidays will process the next business day. Black Hills Energy does not charge a fee for online payments made with a debit card, but credit card payments may incur a processing fee of 2 to 3 percent, depending on your card type. The website will show you the fee before you confirm the payment.

Setting up automatic bank draft

Automatic bank draft is the most reliable way to may support your bill is paid on time every month. You authorize Black Hills Energy to withdraw the full bill amount from your checking or savings account on a date you choose. To set this up, call 1-888-890-5554 or visit blackhillsenergy.com and select the automatic payment option. You will need your account number and your bank routing number and account number.

Once enrolled, the payment is deducted automatically each month on the date you select, usually between the 10th and the 25th. You can change the date or cancel the draft at any time by calling customer service or logging into your online account. There is no fee for automatic bank draft. If your account balance changes month to month, the draft will pull whatever amount is due that month, not a fixed amount.

Paying by phone

Call 1-888-890-5554 to speak with a Black Hills Energy representative who can process your payment over the phone. Have your account number and a debit or credit card ready. The representative will confirm the amount due, process the payment, and provide you with a confirmation number. Phone payments process the same day if the call is completed before the cutoff time, usually 5 p.m. Mountain Time on a business day.

Like online credit card payments, phone payments with a credit card may include a processing fee. Debit card payments over the phone typically do not carry an additional fee. If you have questions about your bill or your account while on the phone, the representative can address those at the same time.

Mailing a check or money order

If you prefer to pay by mail, write your account number on the check or money order and send it to the address shown on your bill. Black Hills Energy's mailing address varies by state and service area, so always use the address printed on your statement rather than a general company address. Mail payments take 5 to 10 business days to reach the company and post to your account, so send your payment at least two weeks before the due date to avoid a late fee.

Include only the check or money order and the payment stub from your bill in the envelope. Do not send cash through the mail. If you are paying a past-due amount, write "past due" on the check so the payment is applied correctly. Keep a copy of your check or the money order receipt for your records.

In-person payment at a Black Hills Energy office or authorized location

You can pay in person at a Black Hills Energy office or at an authorized payment center in your area. Visit blackhillsenergy.com or call 1-888-890-5554 to find the nearest location and its hours. In-person payments are processed when ready and you will receive a receipt on the spot. Bring your account number and either cash, a check, a debit card, or a credit card.

Payment centers are typically open during business hours on weekdays and may have limited hours on Saturdays. Some locations may be closed on Sundays and holidays. If you are paying a large amount or have questions about your account, paying in person allows you to speak with a representative directly.

What happens if your payment is late

If your payment is not received by the due date shown on your bill, Black Hills Energy will charge a late fee. The amount of the late fee varies by state and is shown in your service agreement or on your bill. After a certain number of days past due, usually 15 to 30 days depending on your state, the company may issue a disconnection notice. This means your service could be shut off if payment is not made within the timeframe stated in the notice.

If you are unable to pay your full bill by the due date, contact Black Hills Energy when ready to discuss payment options. Some customers may be able to set up a payment plan or defer part of the payment to the next billing cycle. The sooner you contact the company, the more options may be available to you.

Frequently Asked Questions

Can I pay my Black Hills Energy bill with a credit card online without a fee?

No. Online and phone credit card payments include a processing fee of 2 to 3 percent. Debit card payments online do not carry a fee. Automatic bank draft and mail payments have no fees at all.

How do I know if my online payment went through?

Black Hills Energy sends a confirmation email when ready after an online payment is submitted. You can also log into your account on blackhillsenergy.com to view your payment history and see the status of recent payments. If you do not receive a confirmation email, check your spam folder or call 1-888-890-5554 to confirm the payment was processed.

What is the cutoff time for same-day payment processing?

Online and phone payments process the same day if submitted before 5 p.m. Mountain Time on a business day. Payments made after 5 p.m. or on weekends and holidays will process the next business day.

Can I change or cancel my automatic bank draft?

Yes. You can change the payment date or cancel automatic bank draft at any time by calling 1-888-890-5554 or logging into your account online. Changes take effect within one to two billing cycles.

What should I do if I cannot pay my full bill by the due date?

Contact Black Hills Energy as soon as possible at 1-888-890-5554. The company may offer a payment plan, allow you to defer part of the payment, or discuss other options. Calling before the due date gives you more flexibility than waiting until after the bill is late.