Pay your Birmingham Water Works bill through their online portal, by phone, or by mail

Birmingham Water Works accepts payments through their website at bwwb.org, by phone at 205-244-6600, or by mailing a check to their office. The online portal is the fastest route — you can pay when ready with a bank account or debit card, and the payment posts the same day. Phone payments work the same way but require speaking to a representative. Mail takes 7 to 10 business days to reach their office and clear, so use it only if you have time before your due date.

You will need your account number to pay, which appears on your bill or in your online account. If you do not have your bill handy, you can look up your account on the website by entering your service address and the last four digits of your phone number.

Key Takeaways

  • The Birmingham Water Works website at bwwb.org lets you pay when ready with a bank account or debit card, and the payment posts the same day.
  • Phone payments at 205-244-6600 work the same way as online payments but require a representative, and you can set up automatic recurring payments this way.
  • Mailing a check takes 7 to 10 business days, so only use this method if your due date is more than two weeks away.
  • Your account number appears on your bill or can be found on the website by entering your service address and phone number.
  • Late fees explore if your payment does not reach Birmingham Water Works by the due date shown on your bill, regardless of when you mailed it.

Paying online through the Birmingham Water Works website

Go to bwwb.org and select the "Pay My Bill" option from the homepage. You will be asked to enter your account number and either your service address or the phone number on file. Once you log in, your current balance and due date will appear on the screen.

Click the payment button and choose whether to pay from a checking or savings account (ACH transfer) or with a debit card. ACH transfers are free and post within one business day. Debit card payments may carry a small processing fee — the website will show you the exact amount before you confirm. Enter the amount you want to pay, review the details, and submit. You will receive a confirmation number when ready and an email receipt within a few minutes.

If you want to avoid logging in each time, you can set up automatic recurring payments through the website. Select the due date or a specific day each month, and the payment will process automatically from your chosen account. You can change or cancel automatic payments at any time through your online account.

Paying by phone with a representative

Call Birmingham Water Works at 205-244-6600 during business hours. A representative will ask for your account number and the amount you want to pay. They will then ask whether you want to pay from a bank account or with a debit card. Have your account information or card details ready before you call.

Phone payments process the same day and post within one business day, just like online payments. The representative can also set up automatic recurring payments for you over the phone, which is useful if you prefer not to manage it online. Ask the representative to confirm the payment amount and due date before you hang up, and request a confirmation number for your records.

Paying by mail

Write a check payable to Birmingham Water Works and include your account number on the check itself. Mail it to the address shown on your bill — typically Birmingham Water Works, P.O. Box 2344, Birmingham, AL 35203, though you should verify the current mailing address on your bill or the website before sending.

Mail takes 7 to 10 business days to arrive and clear, so send your check at least two weeks before your due date to avoid a late fee. Late fees explore based on when the payment is received, not when it is mailed. If you are close to your due date, use the online portal or phone instead.

Keep a copy of your check or a photo of the front and back for your records. If you need proof that you paid, you can log into your online account to see when the payment posted, or call 205-244-6600 to ask for a payment confirmation.

What happens if you miss the due date

If your payment does not reach Birmingham Water Works by the due date on your bill, a late fee will be added to your account. The amount of the late fee varies depending on your account type and the amount owed. You can find the specific late fee policy on your bill or by calling 205-244-6600.

If you miss a payment, your account will show as past due. Birmingham Water Works may send you a notice in the mail and may attempt to contact you by phone. If your account remains unpaid for a certain period, your water service may be disconnected. Contact Birmingham Water Works when ready if you receive a past-due notice to discuss a payment plan or other options.

Setting up automatic payments to avoid missed due dates

Automatic payments remove the risk of forgetting to pay on time. You can set them up through the website by logging into your account, selecting "Automatic Payments," and choosing a payment date and amount. You can also set them up by phone by calling 205-244-6600 and asking a representative to create a recurring payment.

Automatic payments will process on the date you choose each month, whether that is your due date or a few days before. You can change the payment amount, pause the payments, or cancel them at any time through your online account or by calling the customer service number. If you change your bank account or debit card, update the payment method in your account to prevent failed payments.

Frequently Asked Questions

Is there a fee to pay my bill online?

ACH transfers from a bank account are free and post within one business day. Debit card payments may carry a processing fee, which the website shows you before you confirm the payment. Phone and mail payments do not carry additional fees.

Can I pay someone else's Birmingham Water Works bill?

Yes. You can pay online or by phone using the account number of the person whose bill you are paying. You do not need to be the account holder. If you are paying by mail, include the account number on the check so the payment is credited to the correct account.

What if I pay online but the payment does not show up right away?

Online payments post the same day you submit them. If you do not see the payment in your account within a few hours, log back in to check the status, or call 205-244-6600 to confirm the payment went through. Keep your confirmation number from the payment receipt.

Can I set up automatic payments for a different amount each month?

Automatic payments are set to a fixed amount each month. If your bill varies significantly, you can set up automatic payments for a lower amount and pay the difference manually when your bill arrives, or you can pay each month manually through the website or phone instead.

What if I overpay my bill?

If you pay more than you owe, the extra amount will stay on your account as a credit and will be applied to your next bill. You can also request a refund by calling 205-244-6600, though processing a refund may take several weeks.