Where to Pay Your Aurora Water Bill
Aurora Water lets you pay your bill through their website, by phone, by mail, or in person at their office. The fastest method is online through their bill pay portal, which processes payments the same day if submitted before 5 p.m. Mountain Time on a business day. Phone and mail payments take longer — typically three to five business days to post to your account.
Your bill arrives by mail each month and shows your account number, the amount due, and the due date. You will need this information to pay online or by phone. If you have lost your bill, you can look up your account on the Aurora Water website using your address or account number.
Key Takeaways
- Online payment through the Aurora Water website is the fastest method and posts the same business day if submitted before 5 p.m. Mountain Time.
- You can pay by phone by calling Aurora Water's customer service line and providing your account number and payment method.
- Mail payments should be sent to the address printed on your bill and take three to five business days to post.
- In-person payments are accepted at Aurora Water's office during business hours, and you will receive a receipt when ready.
- Setting up automatic monthly payments prevents late fees and ensures your bill is paid on time every month.
Paying Online Through Aurora Water's Website
Go to the Aurora Water website and select the bill pay or customer portal option. You will be asked to enter your account number, which appears on your bill, and create a login if you do not already have one. Once logged in, you can view your current balance, payment history, and due date.
Select the option to make a payment and enter the amount you want to pay. You can pay the full balance or a partial amount. Choose your payment method — debit card, credit card, or bank account transfer — and review the details before confirming. The system will show you the processing date and when the payment will appear on your account. Keep the confirmation number for your records.
Paying by Phone
Call Aurora Water's customer service line at the number on your bill. Have your account number and payment method ready. A representative will ask you to confirm your account information and the amount you want to pay, then process the payment over the phone.
Phone payments are processed during business hours, and the representative will give you a confirmation number. Ask how long the payment will take to post — this varies depending on your payment method. If you pay by bank account transfer, the payment may post the next business day. Credit or debit card payments may take longer.
Paying by Mail
Write a check or money order for the amount due and include it with the payment stub from your bill. The stub shows your account number and the address where to send the payment. Mail your payment at least one week before the due date to may support it arrives on time.
Do not send cash by mail. Include only the payment stub with your check — do not send the entire bill. If you do not have the stub, write your account number on the check so Aurora Water can match it to your account. Mail payments typically take three to five business days to post after they arrive at the office.
Paying in Person at Aurora Water's Office
Aurora Water accepts in-person payments at their main office during business hours. The address and hours are listed on your bill and on their website. Bring your bill or account number and your payment method — cash, check, or debit card. Credit cards may not be accepted for in-person payments; call ahead to confirm.
You will receive a receipt when ready showing the date, amount, and confirmation number. This is your proof of payment, so keep it until the payment appears on your account. In-person payments usually post to your account the same day or the next business day.
Setting Up Automatic Payments
Automatic payments may support your bill is paid on time every month without you having to remember. Log into your Aurora Water account online and look for the automatic payment or recurring payment option. You can choose to pay the full bill amount or a set amount each month on a date you select.
Provide your bank account or card information and confirm the setup. You will receive a confirmation email. You can change or cancel automatic payments at any time through your online account. Even with automatic payments, review your bill each month to make sure the amount is correct and catch any billing errors.
What to Do If Your Payment Is Late
If your payment does not arrive by the due date, Aurora Water will charge a late fee. The amount of the late fee is shown on your bill. If you miss a payment, contact Aurora Water as soon as possible to make a payment and ask about the late fee.
Repeated late payments can result in service disconnection. If you are having trouble paying your bill, call Aurora Water to discuss your options. Some utilities offer payment plans or hardship programs for customers facing financial difficulty. The sooner you contact them, the more options you may have.
Frequently Asked Questions
How long does an online payment take to show up on my account?
Online payments submitted before 5 p.m. Mountain Time on a business day post the same day. Payments submitted after 5 p.m. or on weekends post the next business day. You will see the payment in your account history once it posts.
Can I pay with a credit card?
Yes, you can pay with a credit card online or by phone. In-person payments may not accept credit cards — call ahead to confirm. Some payment methods may charge a processing fee, which Aurora Water will disclose before you complete the payment.
What if I pay too much by accident?
Contact Aurora Water and explain the overpayment. They will either credit the extra amount to your next bill or issue a refund. The process typically takes one to two billing cycles.
Do I have to pay the entire bill at once?
No, you can pay a partial amount online or by phone. However, if you do not pay the full amount by the due date, you may be charged a late fee on the remaining balance. Automatic payments can be set to pay any amount you choose each month.
What happens if my check gets lost in the mail?
If your check does not arrive within two weeks, contact Aurora Water with the check number and amount. They can help you determine whether the check was received and posted. You may need to stop payment on the original check and send a new one or pay by another method.