How to pay Atlantic City Electric online, by phone, or by mail
Atlantic City Electric (ACE) — the utility serving southern New Jersey — lets you pay your bill through their website, by phone, automatic bank transfer, or mail. The fastest method is online through your ACE account, which takes a few minutes and posts within one business day. If you prefer not to use the internet, you can call their payment line or set up autopay so the bill comes out automatically each month.
Your bill is due on the date printed on your statement. If you miss that date, ACE typically charges a late fee and may eventually shut off service, so knowing your payment options ahead of time keeps you from scrambling. The method you choose depends on whether you want to pay once or set it up to happen automatically.
Key Takeaways
- You can pay ACE bills online at their website, by phone at 1-800-642-3780, through automatic bank transfer, or by mailing a check to the address on your statement.
- Online payment through your ACE account is the fastest option and usually posts within one business day.
- Autopay removes the risk of forgetting a payment and can be set up through your online account or by calling customer service.
- Late payments trigger a late fee and can result in service disconnection if the account falls far enough behind.
- If you are having trouble paying, ACE offers budget billing and hardship programs that may lower your monthly payment.
Paying online through your ACE account
Log into your account at atlanticcityelectric.com using your username and password. If you do not have an online account yet, you can create one by clicking "Register" on the homepage and entering your account number (found on your bill) and zip code. Once you are logged in, look for the "Pay My Bill" or "Make a Payment" option, usually near the top of the page.
Enter the amount you want to pay — you can pay the full balance or a partial amount. Choose your payment method: debit card, credit card, or bank account. If you use a bank account, the payment is free; credit and debit cards may carry a small processing fee. Select the date you want the payment to go through (it must be before your due date), review the details, and confirm. You will receive a confirmation number when ready; save or print it for your records.
Paying by phone
Call ACE's automated payment line at 1-800-642-3780. You will need your account number (on your bill) and a debit card or bank account information. The system will walk you through entering the payment amount and the date you want it processed. Like online payment, using a bank account is free, while card payments may have a fee. You will receive a confirmation number at the end of the call.
If you prefer to speak with a person, you can also call the same number and ask to be transferred to a customer service representative. They can process your payment over the phone, though wait times may be longer during business hours.
Setting up automatic payments (autopay)
Autopay deducts your bill from your bank account on the same day each month, so you never have to remember to pay. To set it up online, log into your ACE account, find the "Autopay" or "Recurring Payments" section, and enter your bank account details. You can choose to pay the full bill amount each month or a fixed amount you decide. You can change or cancel autopay anytime through your account.
If you do not have an online account, call 1-800-642-3780 and ask a representative to set up autopay for you. They will need your bank routing number and account number. Autopay typically begins within one or two billing cycles, so continue paying manually until you see it take effect on your statement.
Paying by mail
Write a check or money order payable to Atlantic City Electric. Include your account number on the check. Mail it to the address printed on your bill — this address changes depending on which payment processing center handles your account, so always use the one on your statement, not a general company address.
Mail payments take 7 to 10 business days to reach ACE and post to your account, so send it well before your due date to avoid a late fee. Keep a copy of the check or a photo of it for your records. If your payment does not appear on your account within two weeks of mailing, call customer service at 1-800-642-3780 to confirm it was received.
What happens if you miss the due date
ACE charges a late fee if your payment arrives after the due date on your bill. The amount varies but is typically a percentage of your bill. If your account stays unpaid for 30 to 45 days (the exact timeline is in your service agreement), ACE may issue a disconnection notice. If you do not pay or contact them within the notice period, they can shut off your service.
If you know you will miss a payment, call ACE before the due date to discuss options. They may be able to extend your due date, set up a payment plan, or refer you to a hardship program. Acting before you fall behind is much easier than trying to restore service after disconnection.
Budget billing and hardship programs
If your bill fluctuates with the seasons (especially high in summer for air conditioning or winter for heat), ACE offers budget billing, which spreads your annual costs into equal monthly payments. This makes it easier to plan your budget. You can request budget billing through your online account or by calling 1-800-642-3780.
If you are struggling to pay your bill, ACE has hardship programs that may reduce your monthly payment or connect you with local information. Call customer service to ask about these options — they are not advertised heavily, but they exist. You may need to provide proof of income or hardship to may have access to.
Frequently Asked Questions
Is there a fee to pay my ACE bill online or by phone?
No fee if you pay from a bank account. Credit and debit card payments may include a processing fee of a few dollars, depending on the payment processor. The ACE website will show you the fee before you confirm the payment.
How long does it take for my online payment to show up?
Online payments typically post within one business day. If you pay after 5 p.m. on a Friday, it may not show until Monday. Always pay at least one business day before your due date to be safe.
Can I pay someone else's ACE bill?
Yes, if you have their account number. You can pay online or by phone using their account number instead of your own. The payment will be applied to their account. If you are a family member or authorized user, you can also be added to their account to manage payments directly.
What should I do if my service was disconnected for non-payment?
Call ACE when ready at 1-800-642-3780. You will need to pay the full past-due amount plus any reconnection fee to restore service. Reconnection usually happens within 24 hours of payment. If you cannot pay the full amount, ask about a payment plan or hardship program before your service is shut off.
Can I change my due date?
ACE does not typically allow you to change your due date, but you can request a different billing cycle date. Call customer service to ask if this option is available for your account. Some customers with hardship circumstances may be able to negotiate a later due date.