Atlantic City Electric's Payment Methods and Where to Send Money

Atlantic City Electric (part of Exelon Corporation) accepts payments through their online account portal, automatic bank transfers, phone payments, mail, and in-person at authorized payment centers. The fastest and most direct route is their website or mobile app, where you can pay when ready without fees. If you prefer not to use their portal, you can mail a check to their lockbox address or call their payment line to pay by debit or credit card — though card payments typically carry a processing fee.

The company does not require you to set up an account to make a one-time payment, but creating one lets you see your balance, view your bill history, and set up automatic payments. You can create an account on their website using your account number (found on your bill) and service address.

Key Takeaways

  • Atlantic City Electric's website and mobile app are free and process payments the same day if submitted before their cutoff time, usually around 5 p.m. on business days.
  • Automatic payments (AutoPay) can be set to deduct from your bank account on a date you choose each month, and you can cancel or change the amount anytime through your account.
  • Mailed checks should be sent to Atlantic City Electric's lockbox address and take 7 to 10 business days to post, so mail early if your due date is near.
  • Phone payments and in-person payments at authorized locations are available but may carry fees or require you to speak with a representative.
  • If your account is past due, Atlantic City Electric may suspend service; contacting them about a payment plan or hardship program can sometimes prevent disconnection.

Paying Online Through Your Account Portal

Log into your Atlantic City Electric account at their website or open their mobile app, then navigate to the "Pay My Bill" or "Make a Payment" section. You will need your account number and the amount you want to pay. The portal accepts payments from a checking or savings account at no charge. If you use a debit or credit card, a processing fee applies — the exact amount varies but is typically shown before you confirm the payment.

Payments submitted before the daily cutoff (usually 5 p.m. Eastern time on business days) post the same day. Payments submitted after hours or on weekends post the next business day. You will receive a confirmation number when ready after payment, and the transaction will appear in your account history within 24 hours.

Setting Up Automatic Monthly Payments

AutoPay lets you authorize Atlantic City Electric to withdraw a fixed amount or your full bill balance from your bank account on a date you choose each month. To set this up, log into your account, find the AutoPay or automatic payment section, and enter your bank routing number and account number. You can choose to pay the full bill amount or a set dollar amount each month.

You can change or cancel AutoPay anytime through your account without penalty. If you want to skip a payment or adjust the amount for a particular month, you can do that in your account settings before the withdrawal date. AutoPay payments are free and deduct directly from your bank account, so there are no card processing fees.

Mailing a Check or Money Order

Write your account number on the check or money order and mail it to Atlantic City Electric's lockbox address. This address is printed on your bill; if you do not have a bill handy, you can find it on their website or by calling their customer service line. Do not mail payments to their main office — lockbox payments are processed faster and more reliably.

Mail typically takes 5 to 7 business days to arrive, and another 2 to 3 days to post to your account once received. If your due date is within 10 days, mailing a check is risky; use online payment or call to pay by phone instead. Keep a copy of the check or the confirmation number if you pay by phone, in case you need to dispute the transaction later.

Paying by Phone or at a Payment Center

You can call Atlantic City Electric's payment line to pay by debit or credit card. The phone number is on your bill. Have your account number and card information ready. Phone payments are processed when ready, and you will receive a confirmation number. A processing fee applies to card payments made by phone.

Some authorized payment centers (often local utility offices or third-party payment processors) accept in-person payments in cash or check. These locations and their hours are listed on Atlantic City Electric's website. In-person payments may take 1 to 3 business days to post, depending on the location and time of day you pay. Call ahead to confirm the location accepts Atlantic City Electric payments and whether they charge a fee.

What Happens If Your Payment Is Late or Your Account Falls Behind

Atlantic City Electric typically allows a grace period of a few days after the due date before charging a late fee. If your account remains unpaid, the company may send a disconnection notice before shutting off service. The notice usually gives you 10 to 14 days to pay or contact them about a payment plan.

If you cannot pay the full amount, contact Atlantic City Electric's customer service to discuss a payment arrangement or hardship program. Some customers may be referred to the Universal Service Fund, which provides bill information to low-income households. Having a conversation with the company before your account is disconnected gives you more options than waiting until service is cut off.

Frequently Asked Questions

Can I pay my Atlantic City Electric bill without creating an online account?

Yes. You can mail a check, pay by phone with a debit or credit card, or pay in person at an authorized location without logging in. However, creating an account is free and lets you see your balance and due date without calling, so most people find it worth the few minutes it takes to set up.

Is there a fee to pay online through Atlantic City Electric's website?

No fee if you pay from a bank account. If you use a debit or credit card, a processing fee applies — the amount is shown before you confirm the payment. Automatic bank payments (AutoPay) are also free.

How long does it take for a mailed check to show up on my bill?

Mail typically takes 5 to 7 business days to arrive at the lockbox, then 2 to 3 more days to post to your account. Total time is usually 7 to 10 business days. If your due date is sooner, do not mail a check — pay online or by phone instead.

What should I do if my account is about to be disconnected?

Call Atlantic City Electric when ready and ask about a payment plan or hardship program. The company must give you notice before disconnecting service, and speaking with them before that important date gives you time to arrange a solution. Some customers may be referred to bill information programs.

Can I change or cancel my AutoPay payment?

Yes, anytime. Log into your account and adjust or cancel AutoPay in your payment settings. Changes take effect before the next scheduled withdrawal. You can also call customer service to make changes over the phone.