What Apria Bill Pay is and how to use it

Apria Bill Pay is the online payment system run by Apria Healthcare, a medical equipment and home care company. You use it to pay invoices for oxygen equipment, mobility aids, wound care supplies, or other home health products and services that Apria has billed you for. The system lets you pay from your bank account or with a debit or credit card, and you can set up one-time payments or recurring automatic payments.

Apria serves patients across the United States through insurance claims and direct billing. If you receive equipment or services from Apria, you will receive an invoice by mail or email. That invoice will include a bill pay option — either a link to pay online, a phone number to call, or instructions to mail a check. Most people find the online portal fastest because you get a confirmation number when ready and can see your payment status right away.

The payment reaches Apria within one to three business days if you pay from a bank account, and within the same day if you use a debit or credit card. Apria applies the payment to your account and sends you a receipt by email or mail, depending on how you set up your account.

Key Takeaways

  • You can pay Apria bills online through their website, by phone, or by mailing a check — the online method is fastest and gives you an when ready confirmation.
  • Bank account payments take one to three business days to process, while debit or credit card payments usually post the same day.
  • You need your invoice number and the amount due before you start, and you can pay the full balance or a partial amount.
  • Setting up automatic recurring payments prevents missed due dates and works if your bill amount stays the same month to month.
  • If you have insurance, Apria may have already billed your insurer — check your invoice to see whether you owe a copay, coinsurance, or the full amount.

Paying online through the Apria website

Go to Apria's main website and look for a "Pay My Bill" or "Bill Pay" link, usually in the top navigation or footer. Click it and you will be taken to a login page. If you have an existing Apria online account, enter your username and password. If you do not have an account, you can usually pay as a guest by entering your invoice number and the amount due.

Once you are logged in or have entered your invoice details, the system will show you your current balance and any past-due amounts. Select the amount you want to pay — you can pay the full balance, a partial amount, or a specific invoice. Then choose your payment method: bank account (which requires your routing number and account number), debit card, or credit card. Enter the required information, review the details, and click to confirm. You will receive a confirmation number on screen and by email.

Keep that confirmation number and the email receipt. If there is ever a dispute about whether your payment was received, you will need both to show Apria when the payment was made and for how much.

Paying by phone or mail

If you prefer not to pay online, your invoice will list a phone number to call Apria's billing department. A representative can take your payment information over the phone and process it when ready. Have your invoice number, the amount you want to pay, and your payment method (bank account or card) ready before you call. The representative will give you a confirmation number at the end of the call.

You can also mail a check or money order to the address printed on your invoice. Write your invoice number on the check or money order so Apria can match it to your account. Mail payments take longer — typically five to ten business days to reach Apria and be processed — so mail this option only if you have time before your due date. Keep a copy of the check or a photo of the front and back for your records.

Setting up automatic recurring payments

If you receive regular shipments from Apria and your bill amount is the same each month, you can set up automatic payments through the online portal. Log into your account, find the "Recurring Payments" or "Autopay" section, and enter your payment method and the amount. You can choose to have the payment deducted on a specific day each month — usually a few days before your due date.

Automatic payments reduce the risk of missing a due date and late fees. However, they only work if your bill stays the same. If Apria changes the amount you owe — for example, if your insurance coverage changes or you add or remove equipment — you will need to update or cancel the automatic payment and set up a new one. Check your account every few months to make sure the automatic payment is still the right amount.

What to do if you have insurance

Apria bills your insurance first if you have coverage. Your invoice will show what your insurance paid and what you owe out of pocket. This out-of-pocket amount might be a copay (a fixed dollar amount), coinsurance (a percentage of the bill), or the full amount if your deductible has not been met or if the service is not covered.

Pay only the amount listed as "Patient Responsibility" or "Amount Due." Do not pay the full invoice amount — Apria has already billed your insurance for their portion. If you are unsure what you owe, call Apria's billing department and ask them to explain the charges and your responsibility. They can also tell you whether your insurance has paid yet or is still processing the claim.

Handling late payments and past-due balances

If you miss a due date, Apria may charge a late fee and report the account to a collection agency if the balance remains unpaid for 60 to 90 days. The exact timeline depends on Apria's policy and your state's laws. If you have a past-due balance, contact Apria's billing department as soon as possible — they may be willing to set up a payment plan or waive a late fee if you explain your situation.

When you call, have your invoice number and a realistic payment amount in mind. Some companies will accept partial payments on a schedule, especially if you commit to paying the full balance within a set timeframe. Getting ahead of the problem is much easier than dealing with collection calls later.

Frequently Asked Questions

Can I pay Apria with a prepaid card or gift card?

Most prepaid cards and gift cards work like debit cards, so yes — as long as the card has a Visa or Mastercard logo and has enough balance to cover the payment. However, some prepaid cards have restrictions or require you to register them first. If your card is declined, try calling Apria's billing department and asking whether they can process it manually.

What if I paid online but my payment does not show up in my account?

Bank account payments take one to three business days to clear. If it has been longer than three days and you have your confirmation number, call Apria's billing department with that number. They can look up the payment and tell you whether it is still processing or if there was an error. Keep your confirmation email as proof.

Can I get a refund if I overpaid my Apria bill?

Yes. If you paid more than you owed, contact Apria's billing department and ask for a refund. They will either send you a check or credit the overpayment to your next invoice, depending on your preference and their policy. This usually takes two to four weeks.

Do I have to pay the full amount due, or can I make a partial payment?

You can make a partial payment. However, the remaining balance will still be due on the original due date, and you may be charged a late fee if it is not paid by then. If you cannot pay the full amount, call Apria to discuss a payment plan before the due date passes.

What happens if Apria equipment is damaged or I want to return it?

Damage or returns are separate from billing. Contact Apria's customer service or your equipment specialist to report the issue. They will handle the return or replacement. Your bill may be adjusted once the return is processed, but you should still pay what is currently due unless Apria tells you otherwise in writing.