Log in to your ADT account through their customer portal
To pay your ADT bill online, you first need to access your account on ADT's website. Go to adt.com and look for the "Sign In" or "Log In" button, usually in the top right corner of the page. Enter the email address or username associated with your account, then your password.
If you have never logged in before, you will need to create an account first. Click "Create Account" or "Register" and follow the prompts to set up your username and password. You will need your account number, which appears on your bill or in any welcome materials ADT sent you.
If you forget your password, select "Forgot Password" on the login page. ADT will send a reset link to the email address on file. Check your spam folder if you do not see it within a few minutes.
Key Takeaways
- Log in at adt.com with your email or username and password to reach your account dashboard.
- Once logged in, select "Pay Bill" or "Make a Payment" to enter your payment amount and method.
- ADT accepts credit cards, debit cards, and bank account transfers; payments typically post within one to two business days.
- If you cannot log in, use the "Forgot Password" link or call ADT customer service at the number on your bill for account recovery help.
- You can set up automatic monthly payments so you do not have to log in each time your bill is due.
Find the pay bill option after you log in
Once you are logged into your account, look for a button or link labeled "Pay Bill," "Make a Payment," or "Payments." This is usually visible on your account dashboard or in a menu at the top or side of the page. Click it to open the payment screen.
The payment screen will show your current balance and the amount due. You can pay the full amount, a partial amount, or a past-due balance. Enter the dollar amount you want to pay, then choose your payment method.
Choose your payment method and enter payment details
ADT accepts several ways to pay online. You can use a credit card or debit card by entering the card number, expiration date, and CVV (the three-digit security code on the back). You can also pay directly from your bank account using your routing number and account number, which is often faster and may not include a processing fee.
When you enter your payment details, double-check that the amount is correct and that your billing address matches what is on file. Some payment methods may charge a small fee; ADT will show you any fee before you confirm the payment.
Confirm your payment and get a receipt
After you enter your payment details, review the summary screen to make sure everything is correct. The screen will show the amount, the payment method, and the date the payment will be processed. Click "Confirm" or "Submit Payment" to complete the transaction.
ADT will display a confirmation number on screen and send a receipt to your email address. Save this confirmation number in case you need to reference the payment later. Most payments post to your account within one to two business days, though bank transfers may take slightly longer.
Set up automatic payments to avoid logging in each month
If you prefer not to log in every month, you can set up automatic payments through your ADT account. In your account settings, look for "Autopay," "Auto Pay," or "Recurring Payments." Select this option and choose whether you want to pay the full bill each month or a set amount.
Automatic payments will charge your chosen payment method on or around your bill due date each month. You can change or cancel automatic payments anytime by logging back into your account or calling ADT customer service. Having automatic payments set up does not prevent you from making additional payments if you want to pay early or pay extra.
What to do if you cannot log in or see an error
If you see an error message, try clearing your browser's cache and cookies, then log in again. Make sure you are using the correct email address or username—these are case-sensitive. If you still cannot log in after resetting your password, your account may have a temporary lock for security reasons.
Call ADT customer service using the phone number on your bill. A representative can verify your identity, unlock your account, and help you reset your login information. You can also pay your bill over the phone by providing your payment details to the representative, though this may take longer than paying online.
Pay by phone or mail if you prefer not to use the website
You do not have to log in online to pay your bill. You can call the customer service number on your bill and pay over the phone using a credit card, debit card, or bank account information. A representative will process the payment while you are on the call.
You can also mail a check or money order to the address shown on your bill. Write your account number on the check so ADT knows which account to credit. Mailed payments take longer to arrive and process, so mail your payment at least one week before your due date to avoid a late fee.
Frequently Asked Questions
How long does it take for my payment to show up in my account?
Online payments usually post within one to two business days. Payments made over the phone post the same day or the next business day. Mailed checks take seven to ten business days or longer depending on mail delivery time.
Will I be charged a fee to pay my bill online?
ADT does not charge a fee for paying by bank account transfer. Credit and debit card payments may include a processing fee, which ADT will show you before you confirm the payment. You can avoid fees by paying from your bank account or by mail.
Can I pay a bill that is not due yet?
Yes. You can log in and make a payment at any time, even if your bill is not due for several weeks. Paying early can help you stay ahead and avoid late fees.
What if I pay too much by accident?
If you overpay, ADT will credit the extra amount to your account. You can use this credit toward your next bill, or you can call customer service to request a refund of the overpayment.
Can I change my payment method after I set up automatic payments?
Yes. Log into your account, go to your autopay settings, and update your payment method. The change will take effect on your next scheduled payment date.